فرص عمل لشركة أدوية الحكمة في عمان ,الاردن
Specialist, IT Digital Workplace Services
About the job
At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we’ve been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people’s lives. We’re committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau’s website and the US Better Business Bureau’s article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at [email protected] so that we may provide it to relevant law enforcement agencies, as appropriate.
Website
http://www.hikma.com M1. JOB DETAILS:
Job Title
Specialist, IT Global Service Desk
Reports To
Senior Manager, IT Global Service Desk
Department
IT
Function
Global Service Desk
Location
Amman, Jordan
JOB PURPOSE
Provide support for end users by leading a small team during an assigned shift and act as the point of contact from technical and communication perspective.
KEY ACCOUNTABILITIES
Reviewing end users’ inquiries and technical support requests, as well as advising, recommending, and providing professional solutions related to software or hardware systems over the phone, email or in person accordingly.
Resolving complex issues and those that require specialized involvement to the designated functions in order to ensure adequate and timely resolution
Push the team to comply with the assigned KPIs Comply with the set service level agreement and the assigned KPIs
Manage to work over three shifts to support all Hikma sites
Follow up on routine maintenance on Laptop/Desktop devices and determining when it should be replaced and what kind of maintenance is needed
Prepare reports, charts, graphs and narrative information for management
QUALIFICATIONS, EXPERIENCE, & SKILLS
Qualifications
Bachelor’s in computer science, Information Systems, or related discipline
Must be team-oriented, possess a positive attitude, and work well with others.
Have a genuine passion for providing excellent customer service and a problem-solving attitude
Strong Arabic and English command
ITIL Foundation certification is a must
CCNA Certification is a must
MS Office 365 certification is a must.
Experience
Minimum of 5 years of experience in a similar role.
Skills
Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
Collaborative Leadership: Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that results.
Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity. Self-starter with excellent organization, administrative, interpersonal skills, and project management
Organizational Understanding: Understands the agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one’s own group with those of the broader organization. Ability to interact cross-functionally with a wide variety of IT and business stakeholders
Coaching: Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviourally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
Communication: Creates an atmosphere in which timely and high-quality information flows smoothly both up and down the organization, inside the organization; encourages open expression of ideas and opinions. Excellent communication, presentation, and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents
