Customer Care Specialist Job at BOBST in Sisli, Istanbul, Türkiye

About the job

We are excited to find our new team member to grow with us! Taking on the Customer Care Specialist position which is the “tip of the spear” in the customer service chain and an indispensible member of the Customer Care team.

Taking on the role of being the key advocate for our Customers, the objective of this position is to provide world class customer service.

Responsible for end to end spares offer management and spare order to cash operations at country level. He/She is the single interface between Bobst Istanbul’s activity and the customer front office organization at zone level.

Key Daily Tasks Include But Are Not Limited To

• The reception, validation, scheduling, consolidation of spare parts orders
• Customs clearance of spares parts consolidation, communication with accounting for invoicing
• Direct ongoing operations activities. Escalade to Customer Care Manager if necessary.
• Daily control of orders and order backlogs through SAP
• Act as primary contact for all customers’ spare parts requests via phone or e-mail
• Request technical analysis of parts when necessary
• Follow up of existing offers and help get the orders
• Order process through SAP and communicate delivery details to customer
• Focus on what is best for the customer, always lets customer’s needs, consistent with business profitability, drive actions and decisions.
• Follow receivables from customers when required
• Responsible of customs clearance activities
• Communication with accounting for delivery note creation and invoicing
• Experience in a Customer Service Environment 3-4 years minimum
• Knowledge of Turkish customs procedures (import and export)
• Knowledge of SAP, LOGO and Office programs is highly desirable
• Systems knowledge / computer skills / database management
• Integrity / trust
• Promotes quality and value
• Establishes relationships / articulate
• Process knowledge
• Excellent verbal and written communication skills in Turkish and English
• Positive Attitude and Team Player
• Open to change and quickly adaptable
• Time management
• Customer focus
• Excellent telephone etiquette
• Problem identification / solution provider
• Very good level of English (verbal and written) an additional language is a plus
• Associate degree with strong experience or Bachelor’s Degre

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.

BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.