وظائف في Reliance Brands Limited في جوروجرام، هاريانا، الهند
Reliance Brands – Manager – Training
About the job
Job Role
Accountable for the over learning and development for the brand/s
Identify and analyse the training needs of the retail teams in collaboration with the Business and Operations head
Prepare and implement the seasonal training schedule covering the trainings on brand knowledge, product knowledge, selling skills and customer service
Schedule and deliver the brand knowledge, selling skills and customer service training to the retail teams face to face and virtually periodically.
Collaborate with the product head/buyers to organise product training for the retail teams covering core and seasonal styles
Undergoing the product training with the product head/buyer in order to deliver sale training effectively and contextually
Measure the training effectiveness and take corrective actions at all 4 levels i.e. reaction of participants to training by taking feedback, learning of the participants through assessments and role plays, implementation of learning by participants through observations and audits, impact on business through analysing individual and store performance
Manage and deliver the new hire training in the brand/s
Helping business develop talent pipeline by grooming people for growth programs
Be accountable for all MIS of training for brand/s
Monitor the compliance of customer service standards by the retail team on the shop floor
Conduct periodic internal customer experience audits through self and by allying with tail office colleagues
Coordinate with Mystery Audit Agencies, prepare store audit report & periodic analysis. Take corrective actions to improve scores.
Analyse customer feedback received on internal and external platforms, prepare and execute plans to address the gaps
Prepare training content for the Learning Management System (LMS) / direct delivery
Facilitate all communication with store team members on all aspects of training
Attend relevant training to enhance training and leadership skills
Contribute to the content development and delivery of central trainings wherever required
Contribute and participate in company rituals and culture building activities
Manage, coach and counsel team reporting into.
Technical
Required Skills:
Good knowledge of MS Office with a good understanding of excel, word and PowerPoint
Ability to maintain all data accurately; good knowledge of data analysis, report writing
Designing training content
Behavioural
Good communication; both verbal and written
Quick Response, execution focussed
Good Interpersonal skills
Creative mind set and digital inclination /orientation
Training facilitation skills
Preferred Industry-Ideally From Retail, Hospitality, QSR Or BPO.
(ref:iimjobs.com)
