وظائف عمل لدى Future Of Technology  في بغداد ,العراق

Technical Support Specialist

Are you a self-motivated entrepreneur with a problem-solver mindset and a strong work ethic, This is an exciting opportunity to join a leading technology company in a high-growth phase.

We’re looking for an experienced, versatile, and highly motivated technical Support engineer to join the team.

As a Support Engineer, you’ll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Future of technology customers. In this role, you’ll also get hands-on experience with many unique projects providing extensive learning opportunities.

What You’ll Be Doing

Debugging customer issues by fixing any kind of problem they may experience in our software. (Edari Soft, Karmeh Soft, Ontime payroll, and similar accounting software)

Evaluating errors or discrepancies within customer dashboard panels and determining the root cause

Troubleshooting connectivity to various data sources and plugins

Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat

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Contribute to the internal knowledge base and share information about technical issues within your team

Inform customers about new features and functionality

Gather and share customer feedback with Product, Sales, and Customer Success teams

Provide training to new and existing team members and help with the onboarding process for new customers

What You’ll Bring To The Team

A background knowledge of any of the following fields is desired: Customer support, software problems, hardware problems, remote desktop, databases

A willingness to learn and aptitude to master our products and become a trusted advisor to our customers

You will be comfortable engaging with a range of customers from small businesses to big ones and you will love putting the customer first in all of your actions

You must be proficient in the troubleshooting process and have strong research skills

You will be required to work with multiple Engineering teams but should be able to do more than just triage and escalate.

We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products

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Experience delivering client-focused solutions to customer needs

Excellent listening, problem-solving, and communication skills

You are patient, and friendly and practice empathy in all of your interactions to deliver first-class customer service

If you find yourself suitable for these requirements please send your CV to [email protected]

Future of technology HR Team

Baghdad, Iraq