HR Adviser Job at HM Revenue & Customs in Bartin, Turkey | Job Seekers

About the job

Location

Glasgow Regional Centre – 1 Atlantic Square, Argyle Street, Glasgow, G2 8NJ , Liverpool Regional Centre – India Building, 31 Water Street, City Centre, Liverpool, L2 0RD , Newcastle Regional Centre – Benton Park View, Longbenton, Newcastle, NE98 1ZZ , Nottingham Regional Centre – 1 Unity Square, Nottingham, NG2 1AW , Worthing Specialist Site – Teville Gate House, Teville Gate, Railway Approach, Worthing, BN11 1UR

About The Job

Job summary

Unity Business Services provide critical HR support to employees, from the start of their journey with HMRC and throughout important milestones in their life.

We help recruit individuals for a variety of roles, enabling our customers to feel supported.

We are the first point of contact for all HR related queries, providing an excellent Customer Service to all.

We update key employee information, so that individuals are paid on time.

See what it’s like to work at HMRC : find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert.

إقرأ أيضا:Job Opportunities at Mubadala Company in Abu Dhabi

Job Description

Working in Unity Business Services means that you’ll have the opportunity to learn new skills and gain new experience, and by using your excellent customer service skills you will put our customers at the heart of everything you do.

There are a number of exciting roles within our teams which have a blend of telephony and administration tasks, but all of them have one thing in common, you will be key in supporting HMRC employees.

On a daily basis our roles involve:

 

• Using your excellent listening and communicating skills to provide an outstanding customer service, this can be via phone, email, webchat and MS Teams.
• Processing Key Information for HMRC employees on our HR systems.
• Working as part of a team to support your colleagues, answering HR queries, which sometimes can be complex, but you’ll have the training and support to answer these.

You’ll be part of a supportive team who pride themselves on working together to deliver an outstanding service to our customers.

Some of our roles are more telephony based than others and wanting to speak to customers on the phone is a key component to working with us, but don’t worry we’ll give you all the training and support you need to do this confidently.

إقرأ أيضا:مطلوب معالج نفسي للعمل لدى عيادة الدكتورة مريم العوضي بالكويت

Person specification

We are looking for individuals who are keen to learn, are enthusiastic and pride themselves on their ability to provide an amazing service to our customers.

You’ll join a friendly and welcoming team, who will help and support you along the way.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £24,278, HM Revenue and Customs contributes £6,555 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

إقرأ أيضا:وظائف ادارية لدى شركة هنقرستيشن في الرياض

Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

To help you prepare, below is a rundown of what to expect during the selection process:

• Eligibility form
• Civil Service Judgement Test
• Application form
• Video interview

After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 11:55pm on 22/12/2023. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

As part of the application process you will be asked to complete a CV, which is for information purposes only and will not be scored.

Further details around what this will entail are listed on the application form.

If you are invited to an interview it will be a video interview. We will send you full instructions on how to access it, what ID you’ll need to show us and what it involves. Please read through these carefully, it will help you to be fully prepared.

After you receive your interview invite, you’ll have 7 days to complete and submit the interview. If you will not be able to complete it in this in time, please contact us with your reasons before the deadline at [email protected]. Unfortunately, if you don’t contact us in time your application will be withdrawn.

Interview dates are to be confirmed.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

If you are applying for this vacancy as an External candidate (not currently in the Civil Service) and your application is successful, you will be made a Fixed Term Appointment offer of 12 months.

If you are applying for this vacancy as a current HMRC employee and you application is successful, this post will be permanent.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments , and contact [email protected] as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Locations

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document “Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application – 330624 & vacancy closing date 22/12/23 . Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

 

• Name : Volume Recruitment Team
• Email : [email protected]

Recruitment team

 

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected] If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here