Explore the opportunity of being a Customer Tool Service Intern at Hilti Qatar in Doha, Qatar. Start your career journey today.
Customer Tool Service Intern
About the job
What’s the Role?
The Customer Tool Service Intern is part of the After Market Services team for Hilti Qatar and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti’s tool repair service. This placement is guaranteed for 6 months, with the potential of turning into a full-time role.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
Hilti is where your best belongs.
What does the role involve?
إقرأ أيضا:مطلوب موظفة سوشال ميديا للعمل لدى مركز بيتولا للعناية بالشعر في عمانAs the Customer Tool Service Intern, you will be responsible for ensuring the fastest possible Repair Quotation Cycle Time (RQCT) through contacting customers via phone or email in order to obtain an approval for the repair of their tools or potential trade-ins based on the quotations that are provided. In addition, you will be required to process all outbound calls to customers including the communication of warranty voidance cases and following up on customer complaints.
In this role, you will identify opportunities to add customers to the service agreement contracts in order to drive optimization of the repair process and provide service differentiation to our customers. You will be the central point of contact for customers by interfacing with a wide range on internal stakeholders from different departments such as Sales, Logistics, Finance and Regional Process Experts. This role will require you to use analytical skills in order to perform root cause analysis and develop proposals & solutions to enhance the customer experience.
Hilti increased the number of refurbished spare parts in repair from 10,000 to 100,000 in 2 years
What do we offer?
Show us what you’re made of, and we’ll work towards finding you a permanent position in Hilti; we can then later offer you opportunities to move around the business – to work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
إقرأ أيضا:مطلوب مدير الهندسة الكهربائية لدى شركة جمجوم فارما في الرياضWhat you need is:
- Bachelor’s degree in engineering
- Experience using SAP or other ERP systems is advantageous
- A valid Qatari residency, under family sponsorship
- Excellent interpersonal and negotiation skills
- Strong communications skills with proficiency in English – written and verbal
- High commitment to customer satisfaction
- Strong analytical and problem-solving skills
- Self-motivated, highly energetic, outgoing character
Why should you apply?
إقرأ أيضا:وظيفة في شركة إيلاف للسياحة والسفر والحج والعمرة في غزة ,فلسطينYear upon year we are recognized as one of the top ‘Great Place to Work’ employers, both globally and locally. And when you meet us you’ll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter what your background.
We look forward to receiving your application!
