وظيفة محلل خدمات تكنولوجيا المعلومات الرقمية في أدوية الحكمة بالسادس من أكتوبر, الجيزة, مصر

Analyst, IT Digital Workplace Services

About the job

At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we’ve been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people’s lives. We’re committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau’s website and the US Better Business Bureau’s article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at [email protected] so that we may provide it to relevant law enforcement agencies, as appropriate.

إقرأ أيضا:وظائف للجنسين لدى المركز الوطني لتنمية الغطاء النباتي ومكافحة التصحر في الرياض

Website

http://www.hikma.com Job Purpose:

To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation.

Day- To-day Operations

Follows the day-to-day operations related to own job to ensure continuity of work.

Job Specific Accountabilities

 

• Provides end-users with a first point of contact service to identify, triage, resolve technical problems, provide advice and when required, re-directs technical problems to other appropriate Information Systems Staff as necessary.
• Utilizes technical knowledge to set-up and install computer hardware and software while ensuring components are properly installed and configured on each workstation.
• Assists with tasks that arise when other Information Systems personnel are not present or need assistance to provide excellent IT service while being visible and available to users who require technical assistance.
• Interfaces with the Technical and Application units to aid in testing and understanding of new applications before deployment to users.
• Escalates and monitors unresolved technical issues to third level support in order to ensure problem resolution.
• Researches, evaluates and purchases new hardware and software to meet the company’s IT requirements for computers and other electronic office equipment.
• Monitors operational performance and troubleshoots system problems to isolate the cause of system failures.
• Prepares and follows a general maintenance schedule in order to perform maintenance and repairs on computer hardware/software including backup, recovery and equipment cleaning to ensure no downtime that interrupts business operations.
• Trains users on computer hardware/software and other electronic office equipment to bestow knowledge that positively impacts their day-to-day operations.
• Manages own incident queue to ensure all non-closed requests are resolved as quickly as possible.
• Keeps a maintenance record of software licenses/inventory materials and files documents, invoices and instruction manuals in order to present to management when required.

Qualifications, Experience & Skills

إقرأ أيضا:وظائف 2: وظائف عمل في مصر بتاريخ 23-02-2024

 

• Bachelor’s degree in computer science, MIS, or any equivalent experience.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Basic network troubleshooting is a must.
• Certification in Microsoft or Cisco is advantageous.
• 1-3 years of experience in a service desk role or relevant technical experience