وظائف Grand & Toy في الجزائر
CRM Product Owner
About the job
Who are we?
At Grand & Toy, we Give Work Life! Celebrating 141 years this year, Grand & Toy is one of Canada’s most renowned and iconic brands. Our humble beginnings started in office supplies but today, our team of industry-leading experts provide complete business solutions for multiple industries across Canada. From the latest technology solutions, to facilities, and custom workplace furniture for any space, we provide core solutions to running businesses day-to-day.
Why Grand & Toy?
At Grand & Toy, we foster a culture of innovation, accountability, teamwork, integrity and we are dedicated to the growth and development of our employees. We provide a supportive culture that encourages taking initiative and driving transformative change. With a rich history and strong market presence, Grand & Toy provides a rewarding career path with opportunities for advancement.
The IT team at Grand & Toy provides an agile, customer-centric, innovative, and exciting place to work for professionals who want to make a difference, challenge the norm, develop themselves, and enable transformation. Our people are expected to be thought leaders and subject matter experts in the B2B eCommerce space.
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Part of a bigger picture as we continue our digital transformation, we are looking for team members to lead and us towards our future state.
High performance culture: You will work with a group of passionate, driven and intelligent professionals with diverse backgrounds and experiences.
Freedom to innovate: You will have many opportunities to share your perspective, solve new challenges, and own your work and career.
Hybrid Work & Flexible Work Environment
About This Role
G&T is deploying Microsoft Dynamics CRM to all our customer-facing teams. We view CRM as a key component to become more efficient, improve productivity and elevate customer service. As the CRM Product Owner, you will play a critical role in leading our transformation. You will be responsible for the product roadmap, CRM platform adoption, and continuous advancement in CRM/CE post-implementation. You will work with different stakeholders to identify opportunities to apply CRM capabilities throughout our operations. G&T will look to you to deliver tangible business results that enable growth and a superior customer experience.
What You’ll Do
Develop exceptional relationship with business stakeholders to gain an understanding of their business, strategic objectives, and operational challenges to inform the evolution of the CRM platform roadmap.
Develop, plan, manage, and execute the Microsoft Dynamics CRM roadmap for Sales, Sales Operations, Marketing, Customer Care, and all other customer-facing functions.
Take accountability for the implementation of the CRM roadmap through end-to-end project delivery including planning, resource management, requirements elicitation, backlog development, user story development, delivery, and deployment.
Create compelling cases for change and for the adoption of external CRM best practices, socialize them, and gain support for implementation throughout the organization.
Establish a strong relationship with Microsoft and other CRM thought leaders, to bring awareness to G&T and enhance the platform roadmap.
Implement high standards of service delivery and day-to-day support for CRM-enabled business capabilities through support, resolution of tickets, training etc.
Implement governance, change management and configuration management practices related to the CRM platform.
Develop and coach the team to ensure high levels of engagement, morale, and innovation.
Create a positive, creative, diverse, and inclusive environment that supports and promotes a culture where a range of ideas and perspectives are welcomed.
What You’ll Need
Post secondary education in Business, Computer Science, Engineering or a related field or equivalent experience.
3+ years’ experience in a CRM product related role specifically with Microsoft Dynamics CRM and the Dynamics ecosystem; Microsoft Dynamics CRM/CE certification a definite plus.
Strong understanding of CRM principles, methodologies, and best practices.
Possess a strategic mindset, with the ability to envision and communicate the CRM solution’s long-term potential, but also get tactical, hands=on and perform configuration.
Superior ability to synthesize information, apply technology to business challenges, formulate and present solutions, and manage strategic and technical roadmaps.
Proficiency with journey mapping, persona management, voice of customer and business process re-engineering.
Experience in change management, user adoption, and training strategies.
Excellent interpersonal skills, including verbal and written communication skills, with a strong focus on customer service.
Curious and inquisitive personality passionate about helping others (in business and IT functions) work more efficiently and effectively.
Familiarity with Agile and Scrum methodologies is a plus.
Location: Our head-office is in Vaughan, ON. There is currently a requirement to work from our head office 3 days a week.
The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification and are not intended to be a complete list of all required responsibilities and skills. Other duties and special projects may be assigned per business needs. Job descriptions are subject to change at any time with or without notice.
