• Perform all daily and weekly maintenance and operating duties 24/7
• Maintain and operate:
•    Ericsson Charging system
•    Comviva Top up system
•    in-house system
•    Managing and operating the refill matrix and systems (scratch Cards & TopUP)
•    Contact with the Engineers/billing or any other team
•    Apply test and acceptance for new and old services and systems.
•    On duty, first line support and troubleshooting
•    First level contact with Supervision in case of Alarms/problems on the Platforms
•    First Contact with Supplier Support.
•    Follow up the opened CSR regarding all IN platforms
•    Responsible for the resolution of Mass, Fault  and Trouble Tickets
•    Responsible for the delivery of statistics to Orange Parties
•    Provisioning of customers (Creation, Deletion, Changing SC, etc …)

Supporting CC/billing/DWH and all related teams

• Good Communication, Teamwork Skills, English Language Proficiency, Presentation Skills;

– Accountable for use cases business case realization
– Responsible of effective collaboration with all stakeholders to ensure use cases delivery.
– Manage use cases projects implementation.
– Lead and build use cases backlog.
– Meets data governance requirements with the strong support of the data steward & business owner.
– Aware of the business priorities and follows up the team capacity planning
– Support and promote use cases across the Company
– Define indicators to measure the success of the use case
– Ability to engage with stakeholders, influence and engage them.
– Align with the orange group use cases and best practices

• Project Management, Good Communication, English Language Proficiency, Strategic planning, Presentation Skills;

– Promote and sell Cloud services to customers to meet their needs and to achieve the set sales and revenue targets
– Reach customers satisfaction through maintaining professional, long lasting relationship with customers through answering their calls, professional emails, and visits
– Work as part of a team, to design and develop cloud data solutions
– Assist business development teams with pre-sales activities and RFPs
– Support our customers in the migration of their IT solutions to Orange Cloud
– Lead the preparation of commercial proposals in close cooperation with the Account managers and other relevant contributors (Legal & Finance..etc) and make sure best final proposal to be sent to customers;
– Proactive mode in knowing the market and detect any threats or opportunities for Cloud busness.
– Able to suggest new solutions to be adopted to meet market needs.
– Lead with Pre sales team on quotations and bids from partners and vendors and ensure profitability of the bids;
– Support collection team to collect Cloud revenue.

• Teamwork Skills, English Language Proficiency, Communication Skills;

– Receive -through (E-mail, fax, mail, Company’s website, recruitment agencies, by hand, etc)-, screen and sort CVs to maintain an up-to-date and efficient CVs database.
– Receive recruitment requests from all Directions and Departments in the company.
– Study and acquire full knowledge of vacant positions’ profiles and job descriptions.
– Search the available database to select and shortlist potential applicants against Company’s vacant posts.
– Request and receive shortlists of candidates from the accredited recruitment agencies.
– Compose employment advertisements to post in local and international newspapers for certain vacancies to attract potential applicants.
– Form shortlists of candidates and conduct initial interviews with/without the concerned position manager in the related Direction/Department to check their general qualities, characteristics, skills and competencies to come up with a refined shortlist.
– Participate with the respective Directions/Departments in the Company for second interviews to check the technical competencies of candidates.
– Conduct aptitude and competencies tests for successful candidates for better filtering and final ranking.
– Propose offers to final successful selected candidates and negotiate salaries according to the salary range and scale of the positions in the Company.
– Finalize the hiring process according to Company’s policy and procedures.
– Draw up employee contract
– Coordinate with the Personnel Department and the concerned Direction/Department to implement the internal transfer policy and to assess applicants’ qualifications and competencies.
– Handle all tasks and logistics to successfully participate in local and international job fairs and similar related recruitment events to attract more potential applicants.
– Handling and completing all recruitment related paper work
– Arrange, organize and follow up the interview cycle.
– Update recruitment web page on the Company’s website, and openings posted internally.
– Administrate tests for candidates.
– Produce related daily, weekly, monthly and yearly physical reports.

– Prepare and send apology letters for unsuccessfully interviewed candidates and other correspondences.
– Follow up with other Directions/Departments on any future potential vacancies.
– Enhance and develop the recruitment function to meet with the Company’s evolving recruitment requirements and needs using all possible tools

• Assuring the integrity of the process and its compliance with the Company’s rules, regulations and policies

• English Language Proficiency, Communication Skills, Negotiation Skills, Computer Skills;

– Deliver assistance and support for a variety of ad hoc initiatives, including financial systems improvements, process enhancements, and the like.
– Ensure that budgeting planning is in line with the long terms strategic plan of the Unit and the Company.
– Comply with the approved policies for budgeting in terms of managing of the budgeting process and the set Deadlines.
– Assist in projecting future financial needs, taking into considerations the various projects undertaken by the unit, also help ITN management to identify proper financial resources.
– Consolidate the data for budget presentation and also provide an overview of the financial status of all the operations for all Directorates.
– Arrange the appropriate templates to prepare the budget by all concerned Directorates.
– Receive the budget estimates from all Directorates and critically examines them for correctness, completeness; and compliance with established procedures, regulations, and Unit’s objectives.
– Implement and maintain reporting control processes, also communicate and resolve all reporting issues.
– Motivate, appraise and develop reporting staff by supervising the implementation of coaching, training and management development plans.
– Prepare detailed reports pertaining to discrepancies & amendments that occurred in the budget, during the entire financial year

• This is to be done in coordination with the concerned Directors.
  – Implement, document, maintain and review including proper analytical review of the operating results to ensure accurate accounting records are maintained.
  – Review spending requests to ensure budget availability and proper allocation of cost.
  – Prepare monthly provisions in coordination with the requester and accounting.

• English Language Proficiency, Presentation Skills;

– The business analyst is responsible for understanding the current and target business processes and documentation, analyzing processes in detail, define RPA value proposition, reengineer process identifies opportunities for improvement to improve automation potentials, and accurately assesses the feasibility of automation with the RPA solution
– Work closely with business owners to identify business requirements, create process workflow, process design (including AS IS process design and process mapping) and related documentation
– Prepare test plan and strategy: create and document scenarios and test procedures along with business managers and RPA testers prior to launching User Acceptance Testing (UAT)
– Refine the process business case based on the macro assumptions
– Problem-solve issues that arise in day-to-day running of automation processes and provide timely responses and solutions as required
– Support Quality management team and business teams in auditing activities as needed
– Play the go-between business and RPA technical team (architect and designers) to design the RPA solution
– Maintain RPA Center of Excellence standards and frameworks regarding process analysis
– Report to the Internal transformation

• Project Management, Good Communication, Teamwork Skills, English Language Proficiency, Analytical and research skills;

• Complete customer risk rating , fraud risk and AML assessment control documents in a timely manner.
• Handling AML alerts and perform advanced AML investigations.
• Monitor, investigate and report suspicious financial activities in term of anti-Financial crime and Fraud prevention.
• Ensure KYC/KYA files are accurate, complete and well-substantiated and completed within the specified timeframe.
• Investigate and assess alerts relating to potential money laundering risks in the organization.
• Ensure efficient identification and monitoring of activities and transactions considered suspicious.
• Collect documentary proof,build and maintain case files for transactions deemed suspicious.
• Arrange weekly, bi-weekly, monthly, quarterly, and annual reports.
• Ensure proper record-keeping of data collected and analyzed.
• Ensure an effective optimization of the Transaction Monitoring tool through timely rationalization/creation of rules basis trends.
• Be the touch point with the Orange fruad team.
• Other tasks assigned by Risk & Compliance Manager from time to time related to AML/CTF.
• Prepare SAR (Suspicious Activity Report) report for any suspicious behavior.
• Submit SAR’s to the financial intelligence unit and follow up with them on any inquires.
• Submit report to the Board of Directors and the management about the SAR reports

• Problem Solving, Teamwork Skills, Communication Skills;