وظائف كول سنتر في زين العراق في البصرة ,العراق

About the job

Zain Iraq is actively recruiting for a Call Center Inbound Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

 

Your responsibilities will include but not be limited to:

Handing a high volume of inbound calls and greet customers in a courteous and professional manner.

Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.

Provide product and service information to our customers.

Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those needs.

Troubleshoot service equipment issues.

Adhere to, and fulfill, individual and team Performance Metrics.