وظائف فنادق ومنتجعات IHG في المنامة ,البحرين

About the job

About Us

Under the guidance and direct supervision of the Rooms Division Manager or delegate and within the limits of established IHG policies and procedures, responsible for taking part in all activities related to the bell service such as but not restricted to handling of guest luggage, running errands, delivery of guest parcel or messages, and handling guest transportation. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

Your day to day

• Greets all guests at the main entrance politely and courteously and guides them towards the reception desk.
• Assists guests with their luggage for both check-in and checkout.
• Carries guest’s luggage to the room upon check-in and brings it down upon checkout.
• Points out nearest fire escape while escorting a guest.
• Brief guest on usage of light switches, TV, radio, mini bar and telephone facilities in the room.
• Controls usage of luggage room.
• Complies with the set functioning of the errand card system.
• Updates hotel’s function board when requested.
• Keeps lobby area neat and orderly.
• Complies with standards of grooming and personal hygiene.
• Raises and lowers both the national and hotel flags when requests.
• Participates in group and crew luggage handling, distribution, and collection.
• Replaces Doorman or Driver whenever requested.
• Delivers newspapers, parcels and message promptly.
• Escorts guests attending function-to-function area.
• Engages in moving luggage from one room to the other in the case of a room change.
• Updates Bellmen Control Sheet accurately.
• Attends guest needs and queries and refers complaints to supervisor.
• Points out stationary needs to Bellman Supervisor.
• Maintain good employee’s relations.
• Complies with week work schedule.
• Interact and cooperate with the guests, Front Office Department staff, and other hotel departments as appropriate.
• Complies with hotels Health, Safety and Hygiene policy.
• Performs related duties and special projects as assigned.
• Complete the Pre-shift Vehicle Inspection Check List form of the guest vehicle on daily basis.
• Complies and writes on the designated logbooks.
• Ensures that Valet Parking is available especially during peak time
• Handles airport transfers, site tours, other guest transport arrangements etc.
• Ensure team’s duty roster as per forecasted occupancy
• Does briefing and/or hand over of shift
• Monitors and orders stocks inventory/supplies such as welcome drinks, luggage tags, valet parking tags, mobile charging tags etc.
• Ensures front door is well-cleaned and liaise with HK if necessary
• Keeps high level of communication with-in the team
• Ensures team complies with hygiene and grooming standards

What We Need From You

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

About the job

About Us

We are currently seeking a highly skilled and experienced Executive Chef to lead our Food and Beverage (F&B) department. As the Executive Chef, you will be responsible for overseeing all culinary operations, menu planning, and ensuring the highest standards of food quality and presentation. Additionally, we are looking for a candidate with expertise in F&B administration, renovations experience, concepts creation, guest experience enhancement, and excellent communication skills.

Your day to day

Responsibilities:

• Develop and execute innovative menus that meet the demands and preferences of our diverse clientele.
• Lead and manage a team of culinary professionals, providing guidance, training, and support.
• Utilize your F&B administration skills to oversee budgeting, cost control, and financial management of the department.
• Leverage your renovations experience to contribute to the design and layout of kitchen spaces, ensuring optimal functionality and efficiency.
• Use your creativity and concepts creation skills to develop unique dining experiences and themes.
• Implement strategies to enhance guest experiences through personalized service, attention to detail, and continuous improvement initiatives.
• Collaborate with other departments to ensure seamless operations and effective communication across the organization.
• Stay updated with industry trends, new techniques, and culinary innovations, and utilize your communication skills to share knowledge and train team members.
• Foster a positive working environment that promotes teamwork, growth, and effective communication.

What We Need From You

Requirements:

• Proven experience as an Executive Chef or similar role in a high-volume, upscale establishment.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent culinary skills and a deep understanding of various cuisines and cooking techniques.
• Solid understanding of F&B administration, including budgeting, cost control, and financial management.
• Renovations experience, with the ability to contribute to kitchen design and layout.
• Ability to create unique concepts and dining experiences.
• Dedication to enhancing guest experiences through exceptional service and attention to detail.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
• Exceptional organizational and multitasking abilities.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.