وظائف عمل في عمان
We are seeking a dedicated and versatile Customer Service and Virtual Assistant Agent to join our team remotely. This multifaceted role demands an individual who can deliver outstanding customer support, assist with various administrative duties, and uphold a high degree of professionalism throughout all interactions.
Responsibilities:
Customer Support:
Respond promptly and courteously to customer inquiries through various communication channels, including email, chat, and phone.
Address and resolve customer concerns, troubleshoot issues, and provide clear and accurate information about our products or services.
Assist customers in placing orders, tracking shipments, and managing returns or exchanges.
Develop and maintain a comprehensive understanding of our products and services to provide expert guidance to customers.
Virtual Assistance:
Manage administrative tasks such as data entry, product uploads, and other backend activities.
Assist in the organization and management of digital files, documents, and records.
Conduct online research and gather data as needed for diverse projects.
Compose and refine documents, emails, and other communication materials.
Problem Solving:
Diagnose customer concerns and deliver effective solutions or escalate intricate problems to higher levels when required.
Work in tandem with team members to ideate and implement creative strategies to enhance the customer experience.
Qualifications:
A minimum of University Degree in Business management, Marketing, or any equivalent; further education or training will be an advantage.
Prior experience in customer service or related roles is essential.
Proficient in various communication tools and office software.
Exceptional written and verbal communication skills in both English and Arabic.
Salary and Compensation:
The base salary is JOD with additional monthly incentives based on sales volume and overall performance.
Additional Information:
Candidates will be required to undergo assessment tests as part of the selection process.
Post hiring, the employee’s activities will be monitored using live track software to ensure efficiency and productivity.
If, after a period of satisfactory performance, there is a need for relocation and the company deems it fit, the candidate must be willing to relocate to Dubai/UAE.
If interested in this position, please email your CV to [email protected].
We look forward to welcoming a dedicated professional to our growing team!
