– To Supervise the networks alarms on 24/7.

– To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.

– To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).

– To report faults (through FT creation & phone calls) on time.

– To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.

– To apply the escalation procedure when faults exceed the target TTR (Time To Repair).

– To follow-up with the faults resolutions until they are finally resolved.

– To support the field teams in minimizing the outages durations.

– To be an active player in the “crisis management” processes.

– To act as information gateway internally and externally (SPOC).

– To provide “networks faults analysis”/”network unavailability per cause” reports.

• Communication Skills, Computer Skills;

• FabLabs Management :
• Participate in the layout of the workplaces.
• Ensure the proper functioning and maintenance of equipment (machines, furniture, etc.).
• Ensure the technical and administrative management of the space, in particular through the implementation of internal regulations, access management, registrations and schedules.
• Coordinate visits and ensure compliance with the operating charter and the use of equipment.
• Interact with other Fablabs in the network in the group to consolidate the maker community.
• Document, share good practices and evaluate methods according to a plan.
• Maintain an inventory of the technical resources of the Fablab Solidaire.
• help in the design of training according to the different target populations.
• Report to director indicators relating to finance and business development.
• FabLab Animation.
• Organize and promote events related to the Fablabs and innovation Hub.
• Set up an event calendar to support the notoriety of the FabLabs.
• Ensure the documentation of projects carried out in the Fablab Solidaire.
• Supporting idea bearers, Startups in the realization of their projects.
• Develop technological solutions for different projects.
• Manage Innovation HUb operations planning and space from A to Z.
• Develops relations with companies and partners.
• Ensures the monitoring of trainees work placement and continous evaluation and contracts.
• Develops the fab labs and innovation hub offering and positioning.
• Recruiting all department team.
• Coordinating the sourcing and finance processes on contracts with partners – Welcoming new cohorts and ensuring they are well-integrated .
• keep connection with graduates.
• Participating in trainee progress stages and evaluation.
• Setting academy KPIS and monitor and report performance against set indicators and plans.
• Manage any other responsibility requested by the director

• Good Communication, Problem Solving, Teamwork Skills, Leadership skills (Organization.);

• In charge of all above the line and below the line advertising for all segments
  • (Post-paid, Prepaid, Products & Services for mobile, internet, fixed, Enterprise, Sales Promotions, and other advertising).
  • Develop the advertising brief and share it with the agency and AMEA brand team.
  • Work closely with the product Leader on BTL & ATL materials and coordinate with Social Media, Direct Marketing, and Media managers on the various launches.
  • Liaise with, and act as the link between, the company and the advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;
  • Coordinate with Advertising agencies on execution of advertising campaigns of all above segments, in accordance with the guidelines and policies of the company, and implement its communications strategy, where positioning is concerned.
  • Follow up on the execution of advertising campaigns on the concepts and USP messages – final creative, production of TV & Radio commercials.
  • Share the concept and the final creative with AMEA brand team for each campaign to make sure it’s within our guidelines.
  • Supervise printing material related to ATL and BTL.
  • Handle validation processes for daily production quotations
  • Responsible for (PR & PO) and make sure that all the printed material are delivered to the warehouse.
  • Follow up on quality of production, and delivery period of production (to meet the deadline)
  • Need to be sure that the media campaign and the creative artwork reaches our target/ mission/ line of strategy in the right time.
  • Meet deadlines and prioritizing tasks.

• English Language Proficiency, Communication Skills;

• Maintain Fixed & Data Network  availability of the designated links and ensure full compliance to the Service Level Agreement
• Analyze and track all issues pertaining to Fixed & Data Network fault management, through the trouble ticketing system
•  Rectify remote and on-site network equipment failure and performance-degraded links
  • assist Fixed & Data TL in preparing all needed reports & KPI’s related to this domain
  • Liaise with technologies vendors and evaluate their performance in the designated area
  • Ensure that Service Operation KPIs related to troubleshooting, escalation, and fault management are met
  • Maintain complete Fixed & Data network documentation for fault localization and timely resolution.
  •  Assist NW Operations TL to plan periodic preventive maintenance of the Fixed & Data equipment
  • Assist NW Operations TL  in acceptance testing and handover/takeover activity.
  • Liaise with internal stakeholders for Fixed & Data ( Engineering, NOC,…)  issues and escalate to the Management if issues are not resolved in the agreed time frames
  • Conducts and supervises preventive & corrective maintenance activities for all fixed & Data NW operation elements to minimize faults occurrence outage time to be in accordance with adopted standards of quality of service and processes.
  • Expands NW elements to fulfill orange customers’ demands
  • Redeploys & Optimize Operation network elements to maximize network usage to reduce operational cost.
  • Improving the overall performance of the team through the implementation of lean initiatives including standard work.

• Good Communication, Problem Solving, Teamwork Skills, Leadership skills (Organization.), English Language Proficiency;

• Act as a project manager for different projects in the customer relations, projects may vary from agile to waterfall, such as digital channels roadmap with digital transformation team.
• Consolidate the budgeting and expenditure within all CR external vendors and Internal budgets.
• Play a team member role in the projects where the role may have specific actions that contributes to the overall objective of the project.
• Act as centralized focal point for all customer relations directorate actions and initiatives with either CMU departments or other units and external parties.
• Follow up on customer relations MOM, actions & projects implementation & commitment to deadlines, alert management for support needed or delay in delivery.
• Consolidate all customer relations departments (documents, slides & sheets).
• Manage as required COPC standards within the customer relations COPC roadmap.
• Consolidate the performance reports for all CR departments in the weekly and monthly meetings.
• Plan and initiate the weekly and monthly meetings for customer relations.
• Support the CR director with all adhoc requests.

• Project Management, Communication Skills, Presentation Skills;

• Design, Measure and report periodic comprehensive and ongoing performance dashboards including NPS, QoS and Dynamic Voice of Customer surveys and measures for all interfacing operations to stakeholder management.
• Fully analyze customer satisfaction and dissatisfaction metrics with assessment of process implementation and recommend specific opportunities of improvement.
• Execute data analysis assignments to support customer experience process owners, and identifying process and customer experience improvement opportunities based upon qualitative and quantitative customer feedback.
• End to End Processes Performance Reviews to ensure effective deployment of designed processes.
• Ensure that a performed service adheres to a defined set of quality criteria agreed in the company or meets the requirements of the customers by conducting mystery shopping/calling activities and reporting the results to management.
• Support Customer Experience with the design of the end-end customer journey of the projects and services from the customer experience perspectives.
• Serve as the “point of contact” for all QoS dashboards and Voice of Customer reports.
• Ensure effective action plans are in place by operations to improve customer satisfaction results, based on voice of customer, KPIs periodic achievement and call back reports.
• Create and animate initiatives towards promoting a Customer-Centric culture.

• Communication Skills, Analytical and research skills;

• Configures, test and support end user equipment and networks (modems, routers, switches and ,LAN,WAN networks) for Key account customers to meet customer needs.
• Conduct the new technologies installation jobs provided by Orange to meet customer demands with high quality.
• Implements the new connections, transfer, upgrade or downgrade & cancellation for all types of leased lines with high quality in  specific time.
• Repairs the faults for all types of leased lines with high quality to achieve fault clearance time target
• Full coordination with digital services pilot through receiving, closing and escalation of work orders to have updated database & accurate closing time.
• Tests & prepare the IPVPN, ILL, MCPE & PRI access lines to ensure the line quality according to each type of digital services threshold values.
• Handle end-to-end service delivery for special events and seasonal projects requirements (including ILL, WiFi enabling and internal LAN support for all type of devices and portable equipment).
• Applies regulations and safety rules to reflect good image to Orange customers.

• Good Communication, Problem Solving, Teamwork Skills, English Language Proficiency;

• Prepare and follow up maintenance schedules for Power,  A/C , Generator and Safety equipment  to ensure  the implementation of these plans at high quality level and proper operation of the equipment.
• Repair the failures of Power and A/C ( DC systems, batteries , AC panels , ATS , Generators , fire systems and UPS’s )  within predefined time to ensure proper and  high efficiency operation of equipment.
• Provide field training for the technicians to ensure the continuous improvement of their performance and update their competencies to cope with new technologies.
• Monitor and supervise logistic operations of the materials, spare parts, tools and whatever needed  to operate and maintain power and AC equipment with high  efficiency at the lowest cost .
• Supervise the  installations and redeployment  of power and A/C equipment to ensure compliance with tender documents and specification and according to programmed plans to reduce cost and optimize  resources .
• Participate in Setting tender specifications, spare parts lists to be according to Orange needs, requirements, and within the allocated budget.
• Prepares periodic  reports about equipment status with recommendations to team leader to reduce operation and maintenance cost.
• Ensure that all the technicians are committed to the safety Rules of Orange ( helmets, Isolated Gloves , Safety Shoes ….) .
• Working with the bad weather ( rain & snow ) on live electricity.

• Problem Solving, Teamwork Skills, English Language Proficiency, Communication Skills;

• Leading and Handling maintenance Packages, SW Upgrade.
• Applying the needed actions for the HW actions (swap/ change/ install)
• Supporting Junior and Senior in troubleshooting for core network systems in order to ensure reliable faults free operation
• Leading & Solving problems escalated by customer care/any other team and network supervision to maintain the services and customers’ satisfaction
• Solving all TTs, FTs, WOs, and MPTs
• Lead the implementation for new projects, HW expansions & configurations related to core CS & PS  from the core operation side
• Lead and interact with other teams to fulfill their requirements from the core side CS & PS
• Improving  troubleshooting skills and enhancing the knowledge share and competencies within the team
• On duty, first-line support and troubleshooting
• First-level contact with Supervision in case of Alarms/problems on the Platforms
• First Contact with the Supplier for support.
• Follow up on the opened CSR regarding all Core CS & PS platforms
• Applying all Preventive/ Corrective maintenance actions on all nodes to secure it

• Problem Solving, Teamwork Skills, English Language Proficiency, Communication Skills;

• Research, design, fabricate, develop and install technical facility equipment to meet Orange’s requirements in both large and small projects.
• Consult on technical facility system and equipment design for a wide range of projects, and work with other engineers, project managers, and construction professionals as needed to create and/or modify design parameters.
• Develop and oversee all aspects of production including Clean Room design, computer modeling, selection of manufacturing methods, fabrication, testing, and implementation of products and systems.
• Analyze technical facility systems and equipment when necessary to find inefficiencies or malfunctions and create solutions to optimize performance and increase the efficiency of operation.
• Design testing procedures and control equipment to accurately assess products and identify areas that require modification and further testing.
• Understand project requirements, goals, design specifications, and operational environments in order to evaluate cost, feasibility, and implementation of new technical facility equipment.
• Create and submit detailed bids that outline costs and timelines for construction or extraction projects in accordance with deadlines.
• Perform engineering evaluations, design proposals, specifications manuals, feasibility studies, conceptual and final design, cost estimates, and engineering calculations
• Evaluate design drawings and calculations for technical facility and HVAC, plumbing components, piping and mechanical systems to satisfy target requirements throughout the design process and contribute to content and direction.
• Knowledge of ventilation and air conditioning systems and a successful track record of delivering detailed designs to the highest international standards.
• Knowledge of various data center design codes such as , Tier ,ASHRAE, TIA and other International design codes.

• Project Management, Problem Solving, Teamwork Skills, Leadership skills (Organization.), Communication Skills;