وظائف ادارية في فنادق ومنتجعات IHG في المنامة, البحرين | فرص عمل إدارية بمستوى عالٍ

About the job

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Crowne Plaza Bahrain is seeking a highly skilled and results-oriented Rooms Manager to join our esteemed team. As the Rooms Manager, you will be responsible for overseeing the front office, concierge, housekeeping, and laundry operations, while driving guest satisfaction, revenue generation, and adherence to IHG standards and procedures.

Your day to day

Responsibilities:

• Lead and manage the front office, concierge, housekeeping, and laundry departments to ensure seamless operations and exceptional guest service.
• Foster a guest-centric culture by implementing strategies to enhance guest experiences, handle complaints effectively, and drive guest engagement initiatives.
• Train and develop colleagues, empowering them to deliver personalized service and exceed guest expectations.
• Ensure the implementation of IHG standards and procedures across all rooms division departments, including cleanliness, safety, and operational efficiency.
• Monitor and analyze guest satisfaction metrics, cleanliness scores, and IHG loyalty enrollment and recognition statistics, taking proactive measures to improve performance.
• Collaborate with the sales and revenue management teams to drive revenue through up-selling techniques, room inventory management, and yield management strategies.
• Maintain a strong working relationship with other departments to ensure seamless communication and coordination for the benefit of guest satisfaction and operational efficiency.
• Implement and monitor effective systems for inventory control, procurement, and cost management within the rooms division.
• Stay updated with industry trends, competitor analysis, and market demands to identify opportunities for revenue growth and service enhancements.

What We Need From You

إقرأ أيضا:مطلوب موظفين بخبرة للعمل داخل أسواق الكرمل فريش في قسم الألبان والأجبان

Requirements:

• Bachelor’s degree in Hospitality Management or a related field (or equivalent experience).
• Extensive experience in managing front office, concierge, housekeeping, and laundry operations within a luxury hotel setting.
• Proven track record in driving guest satisfaction, revenue generation, and up-selling techniques.
• In-depth knowledge of IHG standards and procedures, along with a commitment to implementing and maintaining them.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using hotel management software and other relevant technology.
• Exceptional attention to detail and organizational abilities.
• Flexibility to work in a fast-paced environment, including weekends, evenings, and holidays.
• Fluency in written and spoken English; additional languages are a plus.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

إقرأ أيضا:وظائف شاغرة في شركة مياه الأردن – مياهنا | اعلان التوظيف

So, join our team and be part of a renowned hotel brand committed to delivering exceptional guest experiences while driving revenue and upholding IHG standards. To apply, please submit your updated resume, along with a cover letter highlighting your relevant experience and why you are the ideal candidate for the Rooms Manager position at Crowne Plaza Bahrain. We look forward to hearing from you!

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.