مطلوب موظفين كول سنتر لدى شركة طبكان
Junior Call Center Agent
tebcan.com a leading company working in digital health is looking to recruit a “Junior Call Center Agent” with the following responsibilities:
- Book patient appointments / medical surgeries with doctors in the network.
- Communicate with patients through various channels.
- Provide information about the doctors in Tebcan’s network, their availability, and specialties.
- Assist patients in booking appointments with doctors according to their preferences and schedules.
- Handle patient complaints and concerns in a professional and empathetic manner.
- Resolve any case related to appointment bookings or doctor availability.
- Keep accurate records of patient interactions and appointment bookings.
- Collaborate with other departments to ensure the best patient experience.
- Stay up-to-date on changes in the medical network and new doctors joining the network.
Requirements:
- Must be Amman resident.
- Ability to work in different time shifts including weekends and holidays.
- Holds a Bachelor’s degree in BA / Marketing or any related field.
- Excellent verbal and written communication skills in English.
- Fresh graduate or 1 year experience in the same field.
- Presentable and able to communicate effectively with patients.
- Familiarity with medical terminology.
- Good computer skills.
- Active listening.
Qualified candidates can send their CVs to
إقرأ أيضا:وظائف عمل لدى القطاع الخاص عبر برنامج التأهير والإحلال تطرحها الهيئة الملكية في الجبيلWith “Call Center” in the subject.
