مطلوب مدير مبيعات لدى فنادق ومنتجعات IHG في الاردن

About the job

Key Relationships

• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business
• Liaise with key departments including Reservations; Purchasing; Printing; to meet customer needs

What’s the job?

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel
• Follows up on all enquiries
• Analyses historical and other statistical information
• Entertain clients with the object to secure business or strengthen ties when required
• Negotiate terms pertinent to the sale of conference and banqueting services
• Conduct site inspections and tour familiarizations
• Conduct client interviews
• Attends trade shows and sells conference space when directed
• Establish leads from newspapers, magazines, relevant industry documents and follow up
• Maintain a regular pattern of sales calls
• Maintain regular contact with IHG regional hotels and reservation networks
• Monitor competitor activities and use information when developing strategies
• Assist in the co-ordination of conference sales/promotional events and activities
• Assist in the operation of banquet functions
• Liaise with Reservations for space allocation and priority
• Conducts daily briefings and other meetings as needed to obtain optimal results
• Handles administrative works and keeps up-dated files on the following Conference matters including:
• Past, present and future events
• Menus and beverage lists
• Finance
• Standards
• Personnel and Training
• Entertainment
• Meetings
• Other hotels Conference and Banqueting operations
• Projects
• Material and Equipment
• Miscellaneous
• Liaise with the Purchasing Manager for any purchases needed for the Catering department
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department
• Monitors local competitors and compare their operation with his/her operation
• Solicits business and follow up on referrals and potential sales leads
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits

Financial Management

إقرأ أيضا:مطلوب مأمور سنترال في المنصة الوطنية الموحدة للتوظيف جدارات في جدة

• Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
• On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

People Management

• Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
• Plan for future staffing needs
• Recruit in line with company guidelines
• Prepare detailed induction programs for new staff
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
• Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs
• Actively work at developing your staff and identify high potentials
• Maintain training records for all direct reports and ensure they do the same for their staff
• Conduct probation and formal performance appraisal in line with company guidelines
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance
• Approve leave requests after considering peaks and troughs in the business
• Regularly communicate with staff to maintain good relations

Customer Service

إقرأ أيضا:وظائف محاسبات لدى شركة تجهيزات طبية في جبل الحسين

• Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

General

• Comply with the Company’s Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals