مطلوب مدير المطعم لدى فنادق ومنتجعات IHG في الأردن
Restaurant Manager
About the job
What’s the job?
- Effectively manage the restaurant by ensuring the following:
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- Adhere to opening and closing procedures
- Adhere to bill paying procedures
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
- Personally meet and farewell a minimum of 80% of your customers
- Encourage and motivate staff to provide optimum service during all shifts
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Develop and implement Promotions Calendar for F&B products in restaurant
- Manage special event concepts
- Anticipate market changes and review operations when necessary
- Conduct competitor analysis
- Create positive publicity opportunities
- Manage customer database and utilise effectively
- Up-sell property facilities
- Actively pursue cost saving measures
- Recycle wherever possible
- Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
- Manage wage and beverage cost
- Forecasting
- Stock control
- Analyze food and beverage statistics through point of sale system
Financial Management
- Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
- On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
- Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
People Management
- Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs
- Recruit in line with company guidelines
- Prepare detailed induction programs for new staff
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
- Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs
- Actively work at developing your staff and identify high potentials
- Maintain training records for all direct reports and ensure they do the same for their staff
- Conduct probation and formal performance appraisal in line with company guidelines
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance
- Approve leave requests after considering peaks and troughs in the business
- Regularly communicate with staff to maintain good relations
Customer Service
إقرأ أيضا:فرص عمل في جامعة الزرقاء الخاصة- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
- Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
- Familiarize yourself with emergency and evacuation procedures
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
General
- Comply with the Company’s Corporate Code of Conduct
- Familiarize yourself with the company values and model desired behaviors
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals
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