مطلوب محلل إدارة علاقات العملاء (CRM) مبتدئ في نستله نسبريسو في الدار البيضاء ,المغرب
CRM Analyst Junior
About the job
POSITION SNAPSHOT
Nestlé Maroc SA
Based in Casablanca
Full-time
Position Summary
Provide insights to improve the consumer experience and business results by collecting, combining and translating data on customers (behavior), consumers, prospects, market and competition, both B2C and B2B
A DAY IN THE LIFE OF CRM ANALYST
Collect, combine and analyse insights
- Define indicators to ensure the measurement of results
- Collect and combine external data (e.g. market trends, consumers and competitors) and internal data (e.g. channels, key campaigns and ongoing programs)
- Update the database with all internal and external data and clean, maintain and enrich the database to optimize data quality
- Perform (adhoc) analyses (deep dives) based on data on e.g. segmentation for B2C and B2B channels, regions and sales channels, both reactively and proactively
- Develop forecasting & predictive models to generate long-term insights
Provide insights
إقرأ أيضا:مطلوب مدير المبيعات في بارك حياة في مراكش ,المغرب
- Translate data from analyses requested by all departments into actionable recommendations for all business initiatives, e.g. the consumer journey strategy, campaign management
- Assist channels in their forecasting activities
Standard reporting
- Provide periodic reporting on key KPI’s and expected developments to MT stakeholders, sales channels and HQ, e.g. data on active base, average consumption and channel preference
- Complement reports with bottom-up channel views
- Monitor and report relevant trends within the database and communicate them within the organization on regular basis
- Provide evaluation reports of consumer experience campaigns and marketing activities
What Will Make You Successful
Education:
- University degree in Marketing / Statistics / Data Science
Professional experience:
- Minimum of 2-3 years’ experience in CRM / Data analysis / Consultancy
- Proven competency in project management
- Knowledge of Microsoft Dynamics or similar statistics package, and of SQL or other data query tools (KNIME, etc.)
- Analytical experience using software tools in a business-oriented environment
Preferably also:
إقرأ أيضا:وظائف عمل لدى بنك الاستثمار العقاري في الدار البيضاء ، المغرب
- Experience with data visualization software Power Bi
- Experience in retention activities and churn risk modeling (Lifecycle of customer)
- Experience with campaign management
We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse contex.
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