مطلوب أخصائي دعم تكنولوجيا المعلومات لدى ELSEWEDY ELECTRIC في القاهرة ,مصر
IT Support Specialist
About the job
– Install, configure, maintain & monitor all end-user hardware (PC’s, printers, devices, etc.).
– Install, configure, maintain & monitor all end-user software applications (Windows, MS Office, Outlook, etc.).
– Monitor all network and server activities (daily, weekly and monthly control reports).
– Log and record all system changes and maintain records.
– Participate in Infrastructure projects with the Infrastructure Project Leader.
– Work with system administrator for data backup and restore procedures.
– Perform as the first point of contact for all end user IT assistance requests.
– Maintain Records for all requests, track until resolution and archive for future reference using company helpdesk tool.
– Resolve all first level IT assistance requests in following areas;
1. Basic support on in-house Business Applications system (Oracle…etc.).
2. MS Office 365/ 2016 / 2019 (Word, Excel, PowerPoint).
3. Experience in Exchange / Outlook 365, Windows.
4. Configuration and maintenance of multifunction Printer (HP, Xerox, etc.).
5. Remote access tools.
6. SharePoint End user troubleshooting.
7. Audio Video Conferencing.
8. Laptop and computer general usage.
9. Network troubleshooting.
10. Active Directory 2008 /2013 (Server and Client).
11. End user level Proxy management.
12. Windows File server management (quota, rights, etc.).
13. Cisco IP Phones, VoIP.
14. Smart printing.
– Escalate IT issues for resolution where appropriate and in accordance with the Helpdesk policy.
– Communicate service outage / disruption notices to users that are affected by the outage.
– Maintain service records for maintenance carried out.
– Manage IT hardware inventory from purchasing to destruction.
– Help the management with IT Budget process and manage actual expenses while monitoring budget impacts.
Desired Skills and Experience
– Education: Bachelor’s Degree in Computer Science, Information Technology or related degree
– Years of Experience: 3-5 years
– Language: Arabic & English
– Computer skills: Microsoft office
– MS Windows System Support experience.
– A background in Networking and Cisco knowledge – LAN / WAN and Wireless.
– A detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model.
– Telecom knowledge including VOIP / SIP and mobile technologies advantageous.
– Cisco knowledge – LAN / WAN and Wireless.
