مدير المبيعات في Concentrix القاهرة – وظيفة مطلوبة في مصر
Sales Manager
About the job
Job Title:
Sales Manager
Job Description
Job Purpose
The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.
Duties and Responsibilities
Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
Act as a point of escalation for the client and respond in a timely manner to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
Work closely with client contact on reporting and forecasting
Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
Ensure high level of professionalism during all interactions with team and client
Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
Lead team to effectively influence buying/renewal process to achieve greater client satisfaction
Qualifications
Minimum 3 years of proven work experience in a sales leadership role (or similar)
Consistent track record of success with a passion for exceptional customer experience and driving team results
Must be well-versed in High Performance Selling methodologies
Results-driven, analytically proficient, strategically minded with an operational outlook
Excellent people management, leadership, and coaching skills
Strong record of developing and retaining high potential employees
Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
Excellent listening and problem-solving skills
Excellent verbal and written communication skills, both internally and externally
Ability to maximize revenue through best practices
Highly organized with the ability to handle multiple priorities
Strong knowledge of Microsoft Office programs
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Execute high level of independent judgement and critical thinking
Professional and polished demeanor
Bachelor’s degree preferred
Experience working with Salesforce.com or similar CRM preferred
Location:
EGY Alexandria – 5th Floor, Matajer Tower 2, 51 – 61 Fawzi Moaz Street, Smouha, Sidi Gaber
إقرأ أيضا:وظيفة مصمم جرافيك لAK Agency (Digital Marketing Experts) في عمان ,الاردنLanguage Requirements:
Time Type:
Full time
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