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Job Announcement An Automotive: Service Advisor

Job Announcement An Automotive: Service Advisor

Duties:

  • Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Qualifications:

  • BA degree in Automotive mechanical engineering or related Field.
  • 3 – 5 years’ experience in automotive field.
  • Knowledge, skills, and abilities.
  • Good command of English language.
  • Well organized, dedicated, hardworking and a teamwork.
  • Excellent computer skills.
  • Ability to keep records with attention to detail.
  • Presentable and Mature.
  • Written and verbal communication skills.
  • Multitasking and prioritizing.
  • Familiarity with Microsoft Office
  • Problem-solving.
  • Ability to work under pressure.
  • Attention to detail.
  • Professional phone handling and etiquette.

send your CVs to:

[email protected]

kindly write the job title in the subject line

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