وظائف هيلتون في القاهرة ,مصر
Front Office Supervisor
About the job
A Front Office Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Office operations during your assigned shift to a consistently high standard
Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel or leisure sector
Excellent grooming standards
Fluency in English Language
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
إقرأ أيضا:وظائف عمل لدى شركة إتصالات الاماراتWork Locations
Hilton Cairo Heliopolis
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
