وظائف هندسية لدى KOKO Networks في نيروبي ، كينيا

وظائف هندسية لدى KOKO Networks في نيروبي ، كينيا

Engineer, NOC

About the job
About KOKO Networks

KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.

Your Role

As NOC Engineer, you will be responsible for providing technical input, solutions, and recommendations to incidents that affect the normal operations of KOKO’s network of over 2300 IoT-connected, self-service machines called KOKO Points and their associated cloud systems. You will work towards optimizing their reliability by implementing proactive maintenance strategies and coordinating all Hardware and Software Changes through data analysis.

إقرأ أيضا:وظائف مدير العلاقات العامة لدى Qanect في الدوحة ,قطر

What You Will Do

Own the information capture and resolution of network tickets, ensuring accurate information is captured at each step of the issue life-cycle in the ticketing system.
By providing technical Investigations, use data, metrics, analytics, and incident management techniques to decrease the number, severity, and duration of incidents. Manage ticket SLA and keep stakeholders informed at every step of critical incidents
Provide data-driven analysis on the performance of our IoT using historical data to identify potential incidents and give recommendations for preventive maintenance
Monitor all dashboards to track and identify trends and patterns. Address recurring issues proactively, as well as report on their performance regularly
Provide support on the implementation of Hardware/Software Test and Roll-out which includes but is not limited to creating a roll-out plan, backout plan, and reporting on the impact/success of the change.
Work closely and collaboratively with other stakeholders, including Field Maintenance to establish best practices in maximizing the uptime of the monitored systems.
Perform other duties as and may be assigned

What You Will Bring

University degree in Engineering or a technical field
Basic understanding of network monitoring concepts and management tools e.g. Grafana, Nagios. Familiarity with ticketing systems e.g. Freshservice, Zendesk, BMC Remedy.
Basic understanding of network management processes i.e.Incident Management, Change Management, and Event Management
Good knowledge of data analysis. Skilled with SQL and Python for data analysis will be an advantage
Because this position will work within a live production environment where urgency is critical, you must be calm under pressure, have excellent time management skills, and possess the proven ability to recall extensive technical knowledge quickly
2+ years of experience working with electronics and embedded systems
Strong communication and interpersonal skills

إقرأ أيضا:مطلوب مهندس تخطيط في شركة بارنز بجدة

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

التقديم هنا