وظائف مركز اتصال ومدير عمليات في اكستنسيا في الاردن

Requirements needed :

– Proven work experience as an Operations Manager or similar role with +4 years of experience.

– Knowledge of organizational effectiveness and operations management

– Experience budgeting and forecasting

– Familiarity with business and financial principles

– Excellent communication skills

– Leadership ability

– Outstanding organizational skills

– Lives in Jordan

Skills needed:

– Provide leadership, development, and coaching of Supervisors, Team Leaders, and Agents.

– Actively engaging and supporting the development of the team to ensure better performance and succession planning.

– Working with HR and Recruitment to drive the recruitment & selection of Team Leaders and Advisors.

– Ensure effective and consistent communication throughout the team, and encourage feedback and customer insight in order to enhance the customer experience.

– Embed a performance culture, framework, and review processes to achieve service levels and improvements against set targets

– Building and maintaining effective internal and external stakeholder relationships

– Identifying and instilling best practices, processes, and systems and driving a continuous improvement environment.

– Maintain open and honest channels of communication at all levels across the business to facilitate best-in-class sharing and root cause analysis.

– Work with the Resource Planning team to ensure the most effective resource plans are developed and achieved

– Ensures service and sales targets, SLA, and KPIs are continually reviewed and expectations are met with optimum levels of quality & and service delivery.

Review management information and make suggestions, and recommendations as to improvements across the contact center.

Interested candidates can send their CVs to [email protected]