وظائف مجموعة الشايع في الكويت
HRS Manager – People – Kuwait
About the job
Role Profile:
To effectively manage the Personnel, Licensing, Administration & Purchasing and Government Relations functions in accordance with Company Policies, Procedures and the LOE whilst taking into consideration any impact due to local Labour Law. Where required; facilitate the successful operation of the Talent & Development and Talent Acquisition & Mobility functions. Champion Customer Service within ones own area of responsibility.
The below Key Performance Areas include but are not limited to:
Develop and implement time and cost effective processes to achieve objectives.
- Ensure all HR processes are implemented effectively in relation to the Personnel, Payroll, Administration and Government Relations functions.
- Proactively contribute to developments that improve the service provided by all relevant areas of responsibility.
- Understand the benefits provided from the use of internal software and ensure it is utilised to its full effect.
- Pro-actively manage workload, using tracking documents and report to Line Manager.
- Deliver SLAs and track performance against them.
- Identify KPIs and hold team accountable.
- Provide progress reports on SLAs and KPIs to Line Management on a monthly basis or upon request.
Establish a competent team capable of meeting customer needs.
- Constantly monitor the development of the team and ensure a workable succession plan is in place for all key positions.
- Seek feedback from customers and use this to monitor and improve the capability of the team.
- Use effective performance management to manage progression and performance issues in the team.
Maintain accurate records and create effective feedback channels with internal and external parties with an aim to improving customer service levels.
- Ensure all records meet audit requirements and take action where audit shortfalls are identified.
- Analyse the information received through the customer help desk or directly from customers and take action to address any areas of weakness.
- Ensure GOSI records meet Government needs.
- Ensure the Payroll Department achieve/deliver monthly tasks/targets accurately and on time.
- Oversee the purchasing side of Admin to ensure all duties are carried out in line with Company Policies and Procedures.
Develop internal and external relationships to benefit the Business.
- Establish a strong rapport with all internal customers.
- Identify key relationships within all ministries that will benefit the Business and actively take steps to nurture them.
Develop processes and practices to suit home and local Country practices.
- Provide advice to customers on the best application of local Labour Laws.
- Be proactive in ensuring local Labour Laws are not breached and, where notices are received from ministries, take action to limit any Company liability.
- When deemed as necessary, and in agreement with the Regional People Director, take action on a local basis to protect the monies and assets of the Company.
Where applicable, facilitate the successful operation of the Talent Acquisition & Mobility and Talent & Development functions within the Market.
- Work closely with the Talent Acquisition & Mobility and Talent & Development teams to ensure the Market teams are delivering to the required standards.
- Provide feedback to the above on specific Market requirements.
- Provide performance management and coaching for the teams.
Knowledge:
- Good working knowledge of local Labour Laws.
Experience:
- Previous experience of working with the local ministries.
- Four to five years experience in a similar role.
Skills:
- Process driven.
- High attention to detail.
- Customer focused.
