مطلوب موظف كول سنتر لدى BALY في بغداد ,العراق
Call Center Agent (Evening Shift)
Your mission
We are looking for a Call Center Agent to be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer Issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls promptly
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Bachelor Degree
BALY is an Iraqi company aiming to lead the Iraqi market as a super app.
Our company is an investment of Rocket Internet (a German Company) that is supporting all Iraqi talent to gather and take the lead in the market.
