وظائف كول سنتر لدى مجموعة الفا الطبية في الجيزة ، مصر

مطلوب موظفين كول سنتر لدى مجموعة الفا الطبية في الجيزة ، مصر

Call Center Agent

Job description:

Job Purpose

Handles voice/non-voice customer calls for reservation of examinations, inquiries, complaints or even offerings.

Accountabilities

In-bound Streams

Keeps abreast of ALFA Scan contact center scripts and knowledge base in order to provide the utmost call experience to the customer.
Handles customers’ enquiries to ensure customer awareness of all ALFA Scan services.
Performs reservations of the requested examinations on the system and offer alternatives in case of long lead-time to ensure the maximum conversion rate. Ensures the customer is aligned with all examination perquisites.

Out-bound Streams

Handles dissatisfied & distracted customers to resolve their issues and ensures excellent service standards.
Provides customers enquiries with approved Quality KPIs and SLAs

Measures

Call center SLAs
NPS
Attendance
Utilization

Communication and working relationships

Daily verbal/ written/ phone communication with all internal concerned Staff

Job latitude / decision making authority

إقرأ أيضا:مطلوب مندوب مبيعات في شركة الامداد التجارية في الرياض ,السعودية

Works within defined policies procedures and work processes

Knowledge, skills and abilities (KSA’s)

Bachelor Degree from an accredited University
fresh Graduate
Night shift
Professional skills in Arabic and English language both spoken and written
Professional communication, and influencing skills.

Strong PC skills in MS office

Competencies

Adaptability
Customer Centricity
Quality Orientation

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