وظائف في TLScontact في عمان ,الاردن

About the job

We are looking for our Visa center based in JORDAN – AMMAN for talented Visa Center Agents.

Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

·Handle day-today Visa Applications in compliance with Standard Operations Procedures – greeting customers, supporting completion, and checking of applications, obtaining bio-metric data and other documentation

·Proposal & Sales of Added Value Services (AVS) to Visa Applicants

·Following an established and defined filing and administration process, guided by a computer-based system

·Ensure engagement with applicants, provide a first-class service and positive customer experience

·Flag to Management/Supervision applications that may give rise to concern

·Handle customer complaints assertively, and efficiently

·Support initiatives to support the ongoing improvement of business performance

Those missions are subject to evolution depending of the business needs.

Essential Requirements:

Minimum of 1-year customer-facing customer service experience

-Robust knowledge of customer service techniques and principles

إقرأ أيضا:مطلوب مندوب مبيعات كاش فان لدى شركة للمواد الغذائية في جدة والدمام

-Demonstrable experience in a customer service role engaging direct liaison with the public

-Working in a fast-paced and at times highly pressured environment

إقرأ أيضا:مطلوب محاسب في شركة متخصصة في التأجير في الاردن | توظيف

-Competent technology skills with MS Office

Desirable Requirements:

·Experience in a Public Sector / Government client working environment / Visa Application Business

·Experience of working abroad and / or in an international organization

Check out our Privacy Notice

https://static.tlscontact.com/media/global/privacy_notice_candidates_-_gdpr.pdf