وظائف في DHL Express في المحرق ,البحرين
Director Retail & Omni Channel MENA
About the job
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
ROLE PURPOSE:
To identify, manage and develop the Retail business, physical, agent and virtual channels for the Region with a view to achieving consistent revenue growth, shipment and weight progress, with continuous expansion of footprint. The role is responsible for the effective management of the following: DHL Owned Service Points, Omni Channels & 3RD Party PUDO facilities.
إقرأ أيضا:دعوة مرشيحن لاجراء المقابلات الشخصية لغايات التعيين في مؤسسات حكوميةYOUR TASKS:
Customer Functional Roles: Internal
- Cooperate with all internal departments such as Customer Services and Operations to ensure that all service needs and problems of Service points are resolved in a timely manner and are not repeated in order to improve the business processes.
- Conduct regular visits to all service points to ensure compliance in all aspects.
- Liaise with Customer Service on the quality measurement and standards maintained in all service points.
- Conduct regular analysis and review of the business in order to consistently have a good understanding of where the business is at and what the opportunities are for development.
- Suggest and implement creative and impactful suggestions / promotions to grow the retail channel business.
- Drive the use of technology and Ecom solutions in all sectors within the retail channel.
- Ensure W.C.C are in place in every country.
Stakeholder Functional Roles: External
- Identify, Manage and further develop the retail service points and retail business.
- Identify and exploit opportunities within existing customers in the promotion of DHL Value Added Services (VAS).
- Support the DHL Loyalty Scheme through the promotion of the DHL Loyalty Cards to regular cash shippers to stimulate increased volumes.
- Educate potential partners about DHL products and services in order to sign up new partners.
- Exploit all opportunities arising from DHL promotions to boost volumes and attract new customers.
- Conduct regular visits to all SPs s, growing and improving the relationship as well as auditing branding, customer service etc.
- Ensure conformance to DHL policies and Procedures as well as the commercial guidelines.
Market Intelligence:
إقرأ أيضا:مطلوب رئيس الحسابات لدى شركة صناعية مرموقة- Obtain competitor footprint in the various countries – specific locations.
- Research the retail market, growth, consumer behavior and the split between structured and informal share.
- Gather all Retail hotspot/ or location information in the various countries.
- Determining where DHL needs to have a presence and determining the type of presence i.e. Owned stores, structured retail partners.
- Gather info on all the competitor product offerings and promotions.
- Set up a mystery shopper programme for the retail outlets incl competitors.
- Ensure all DHL retail performance, any market changes, promotions, competitor activity is reported each month by each country.
- Identify all suitable retail partners for both structured and informal sectors for a robust expansion programme.
- Deliverables.
- Clear detailed “map” of DHL and Competitor retail outlets and product offering.
- Clear understanding of where DHL retail outlets should be located.
- Clear target retail partners.
- Clear understanding of DHL and competitor service levels via mystery shopper.
- Monthly report submitted by 8th of the following month.
Branding:
- Ensure all marketing materials align to the guidelines (this also includes having a good knowledge of the guidelines and understanding what does/doesn’t conform).
- Ensure all branding in countries conforms to guidelines and, if not, assist countries to get in line.
- Assist with information regarding ideal “look and feel” of the various retail outlets and implementing the approved ones accordingly.
- Auditing the outlets and ensuring that the DHL image is at the standard that it should be and wherever gaps are found to immediately order / put up the necessary branding.
- Manage the branding material stocks for all the countries so as to ensure that there is stock on hand at all times and present on every visit to the outlets – so immediate implementation can take place if required (management right from procurement to maintenance).
- Implementation of all Point-of-Sale Materials and ensuring relevance to current promotions.
- Assist with the Creation and Implementation of the Golden Store program.
- Deliverables.
- All outlet branding in line with guidelines for that particular type of outlet.
- All marketing materials conforms to guidelines.
- All outlets audited once a quarter and all branding constantly looking good and “fresh”.
- Reduced risk of “Brand Contamination” from poorly managed branding by the outlets and partners.
Promotions:
إقرأ أيضا:وظائف شركه بمجال التجارة الالكترونيه في دمشق ,سوريا- Manage any retail campaigns for the Region or global.
- If identified, manage promotions and campaigns on the ground i.e. ensure materials and giveaways are in order, branding is correct, staff are briefed, PR and advertising is prepared and distributed.
- Tight control of the giveaways per outlet / campaign / promotion – from procurement to distribution
- Management and drive Loyalty Campaign.
- Implementation of Internal Competitions / campaigns to ensure that it is driven and kept alive.
- Auditing the country links to the microsites / dhl.com etc and ensuring all in working order and relevant to current promotion.
- Management and monitoring of all social media sites/ interaction for the countries.
- Ensuring the continual connection to both our customers and our staff through the element of “fun” and relevance.
- Deliverables.
- Ensure all promotions and campaigns are executed successfully.
- Ensuring good market awareness of all campaigns and promotions run by DHL.
- Well supported and active Loyalty campaign that is utilized by our customers.
- Motivated incentivized internal staff and partners.
- Well managed DHL image in the world of social media.
Advertising:
- Manage any advertising opportunities for the retail sector.
- Manage any requests for adaptations and local artwork.
- Provide well thought out ideas for the development of the retail business via promotions, campaigns.
- Ensure successful implementation of all campaigns and promotions within markets.
- Ensure adequate levels of giveaways and marcomms materials are available in countries and, if not available, assist in acquiring or requesting these.
- Work with other units (Pricing, Sales) to ensure successful implementation of all campaigns and opportunities.
- Deliverables.
- One advertising campaign or initiative executed in every market every 3 months.
- Sufficient giveaways provided to countries.
Desired Skills and Experience
YOUR PROFILE:
- Minimum of 3 years’ experience in Commercial/Sales/Retail.
- Bachelor’s degree in business or related fields.
- Fluent in written and spoken in both English & Arabic
- Software skills (Word, Excel, PowerPoint, etc.)
- Sales qualification
- Excellent presentation skills
- Strong analytical skills
- Self-Motivated
- Customer Orientation
- Excellent Influencing skills
- Interpersonal Skills
- Ability to work under pressure.
- High awareness of customer buying behavior
- High aware of social media trends
- Proven record in the use of social media to drive revenue.
- Driven
- Commitment to Excel and Achieve
- Proven experience using MS PowerPoint and other MS tools.
- Working products knowledge (tools, products)
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
