وظائف في مجموعة فنادق ماندارين أورينتال في مسقط ,عُمان

Director of Conference & Banquets

About the job
Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope

Responsible for the achievement of financial targets related to Conference and Events, Outside Catering and group room revenue. Responsible for ensuring the effective and efficient operation of the Conference & Events department and maximizing revenue by reviewing and revising revenue strategies and identifying trends.

إقرأ أيضا:وظائف عمل لدى مجموعة الامارات للطيران

Actively contributes towards revenue generation through management of the Conference & Events team and systems, provides accurate information on both the internal situation and the external climate in which the hotel operates. Prepares and holds weekly department meetings focusing on conversion of business. Prepares weekly and monthly forecasts and assist in completion of budget preparation. Ensures coverage of local market for meetings, events and outside catering. Has excellent working relationship with operations team.

Responsibility

Responsibilities

إقرأ أيضا:وظائف عمل لدى امر Amer في دبي

General:
It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Muscat, Human Resources Strategic Policy.
It is part of your role and your responsibility to fully support all learning and development activities.
On The Job trainers and trainings.
Group Training Technique trainers and trainings.
Update and maintain a complete Training Matrix for your department.
Update and maintain Job Description and Job Specification Matrix for your department.

Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safety, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
Act as a hotel ambassador at all times.
To carry out any additional duties requested by management, related to hotel operational activities
Managerial Duties:
Works with team to ensure understanding of sales strategy and effective implementation of the strategy by segment.
Maximises occupancy and average rates through well-executed inventory and yield management control.
Identifies the most profitable services that the hotel can deliver with quality and most profitably.
Maximise all Group, Conference, and Event revenue opportunities.
Analyzes team performance to ensure financial targets are met.
Makes recommendations for shortfalls and opportunities.
Assists with the development of the team.
Reviews booked business and finalizes space usage.
Conducts weekly review with team on business pick-up and available dates.
Holds weekly meetings with Operations team to review business on the books and operational requirements.
Ensures Operations team is handed over event with full details and maintains client contact throughout the operational event.
Reviews the daily feedback from Conferences & Service Department with functions held and obtains revenue production and guests’ comments taking immediate corrective action as required.
Liaises with relevant departments to ensure all customer needs and requests are met.
Physically inspects function rooms and directs activities of Conferences & Events colleagues.
Ensures understanding of all the team’s financial targets and trains where required.
Reviews sales and catering guest satisfaction results to identify areas of improvement.
Attends customer events along with Conference Operations Team to ensure maintenance of client relationship in line with the respective LQEs.
Joint sales calls with Sales team to build long lasting relationships.
Assists with the development of the marketing plan and budget of the Conferences & Events Department including Outside Catering and group room revenue.
Monitors competitors’ activities and pricing.
Ensures standards are met as per LQE and that we meet all standards set as per MOHG.
Departmental Duties:
Ensures that all calls and sales leads are answered in a timely manner and as per company standards.
Promotes harmony and team work within department as well as with all other departments.

إقرأ أيضا:تعلن شركة تاج الصفا للتطوير العقاري عن حاجتها الى محاسب

Constantly reviews actual group/function requirements.
Ensures clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance.
Provides counselling, coaching and discipline to colleagues as needed.
Provides performance appraisals and feedback as per company procedures.
Assesses and provides adequate training and coaching for all Conference and Events colleagues to enable them to perform their roles.
Customer Focus:
Supports customer loyalty and property’s brand standards by delivering service excellence.
Carries out site visits as per company standards.
Services customers in order to grow share of the account.
Provides excellent customer service consistently.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/program/event.
Sets a positive example for the team.
Handles guest complaints and disputes.
Colleague Relations:
Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job.
Utilizes all available on the job training tools for employees.
Ensures an excellent working relationship with all colleagues within hotel
Administrative Duties
Prepares weekly and monthly forecasts.
Prepares for the weekly Revenue Meeting.
Ensures that all booking systems are maintained to achieve optimal results.
Tabulates all sales related activities, leading by example.
Monitors team and ensures that team plans and records all sales related activities.
Organises Conference & Event Sales weekly meetings to track conversion.
Organises weekly meetings with Conference & Events Operations team to review on the books outlook.
Keeps up to date with market trends and utilizes all Business Intelligence reports available.
Attends weekly Revenue Meetings with recommendations and updates.
Maintains up to date records of performance reviews of the team.
Conducts one to one meetings weekly with team.
Additional Duties:
Conducts sites visits as required by hotel operation.
Participates in Client Entertainment with Sales Department as required.
Joint Sales calls with team as required.

Skills & Qualifications

Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
Minimum 2 years of experience working in a 5-star hotel environment as a leader.
Previous experience in the GCC preferred.
Experience in large events and Outside Caterings of significant size.
Must be excellent in using computer and well versed in all computer applications.
Pre-Opening experience preferred.
Charming and outgoing with excellent interpersonal skills for both external and internal customers.
Ability to work under pressure and on own initiative.
Positive attitude and good communicator.
Ability to plan and organize workload.
Effective time management, communication and presentation skills.
Flexibility to respond to a range of different work situations.
Able to solve problems.
Commitment to delivering high standards of customer service.
Fluent in English, Arabic an advantage.

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