وظائف في فنادق ومنتجعات فور سيزونز في الكويت
Room Service Order Taker
About the job
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 116 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
إقرأ أيضا:أسماء المدعوين لإجراء الامتحان التنافسي الإلكتروني لمجموعة من الوزارات والدوائر والمؤسساتAs the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.
Main Duties/Description
Check in for assignments upon arrival each day
Meet with managers to discuss any pass on
Coordinate and communicate with supplies are needed In Room Dining, to complete orders, using par stock list as a guide
Have full knowledge of all hours of operation for In Room Dining and all dining outlets for the Hotel
Have full knowledge of restaurants and Room Service menus and be able to communicate details to hotel guests
Assist in the proper and timely completion of servers side work and closing duties, as assigned by the manager on duty
Assist in taking orders for amenities, prepare amenity packages, accurately charge amenities to correct department, document all amenity changes, and correctly file all information
Answer the telephone and accurately record guest information and food and/or beverage orders according to established procedure, including noting food allergies and special attention orders
Up sell and suggest additional food and/or beverage items to compliment the order whenever possible
Accurately document orders on dish pick up list and ensure dish pick up standards are being met correctly.
Communicate daily with staff in the morning and evening to discuss upcoming events or noteworthy information that impacts the department.
Demonstrate knowledge of and competency in all aspects of department, delivery, order taking, and office systems
Oversee and maintain Four Seasons In Room Dining Service Standards
Monitor areas for cleanliness and organization
Ensure carts are clean and in good repair at all times and communicate to managers when necessary repairs are in order
Communicate effectively with staff from both the front and back of the house
Other duties as assigned
Preferred Qualifications And Skills
Excellent reading, writing and oral proficiency in the English & Arabic language.
Previous customer experience and ability to work effectively under pressure
Requires attention to detail and problem solving skills
The Benefits Offered By Four Seasons Hotel Kuwait Include
Full board shared living accommodation in a high quality, well-resourced compound
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Free transportation to and from work
High speed Wi-Fi internet in accommodation and employee transportation buses
Work Authorization
Hotel will apply for the work authorization for the successful candidate
We look forward to receiving your application!
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Room Service Server
About the job
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
إقرأ أيضا:مطلوب امين مخازن لدى شركة الحرمين للتجارة والاستثمار في الخليلAbout Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 180 + Hotels and Private Residences in major city centers and resort destination in 47 countries, and with many more projects in development stage, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Main Duties/Description
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, room service side stations and delivers complementary in room amenities as set for the program.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Plate and prepare small food items.
Assist with servicing private bars based upon request.
Assist with set-up and maintenance of public space F&B stations (i.e. morning coffee in main lobby, special occasions or at arrival).
Occasionally deliver take-away orders upon guest request, inclusive of residential units.
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. Assist with taking guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders and complementary in-room amenities according to Four Seasons Standards
Upsell additional services and products in order to maximize revenues.
Be knowledgeable about hotel and department’s services to share with guests as prompted.
Use HotSOS devices as outlined to deliver timely services as dispatched.
Work closely with Housekeeping staff to coordinate in-room service and fulfilling of guest requests.
Provide private butler services as requested and outlined in a separate policy.
Be flexible for your schedule, inclusive of a rotational overnight shift assignment.
The Benefits Offered By Four Seasons Hotel Kuwait Include
Full board shared living accommodation in a high quality, well-resourced compound
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Free transportation to and from work
Work Authorization
Hotel will apply for the work authorization for the successful candidate
We look forward to receiving your application!
