وظائف في بنك الخليج في الكويت

Collection Officer

About the job
Job Purpose: To manage the allocation of 1- 30 days delinquent loans and credit cards to maximize account performance while providing a superior customer service.

Accountabilities

Collections:
Manage segments of delinquent accounts in accordance with agreed risk based priorities
Contact customers using call scripts and negotiate acceptable payment solution
Tactical use of account holds and deductions to support restoring delinquent accounts to a regular status
Review account allocation daily and plan activity to ensure it is aligned to customer salary credit dates
Manage inbound call volumes and ensure positive outcomes are achieved
Customers:
All negotiations to be conducted with fairness and professionalism
All payment solutions should be reasonable for both Bank and customer, and be reflective of financial circumstances
Embrace all aspects of call quality process when engaging with customers
Systems:
Update collections system with all activity and outcomes
Use call recording systems for all outbound/inbound call traffic
Review all customer account systems to identify if monies available to correct a delinquent account
Reports:
Review collection rate reports daily, plan to ensure performance targets are achieved
Maintain telephone activity reports

إقرأ أيضا:يعلن مركز العميد عن توفر فرص عمل للمهندسين بوظيفة مستشار اكاديمي برواتب مغرية والعمل من المنزل

Generic Accountabilities

Corporate governance & compliance
Adhere to risk policies and procedures
Compliance to all regulations, particularly KD120 cost life allowance

AML Compliance

Education / Qualifications: Diploma in commerce/accounting/finance
Knowledge: General understanding of Collections activities and practices
Experience: minimum 1 year in similar role preferred
Accreditation / Licensing: N/A
Generic & Specific Skills:
Good Communication
Planning
Fact Analysis
Bilingual in Arabic & English

إقرأ أيضا:وظائف في هيئة الزكاة والضريبة والجمارك في الرياض

Proficient in IT (MS Office & Banking software)

Primary Location

Kuwait

Job

Entry Level Jobs

Organization

Collections

Schedule

Regular

Shift

Standard