مطلوب مهندس دعم فني في Estarta في الاردن
Estarta is looking for a Technical Support Engineer [PaaS]!
We need an “Azure PaaS Developer” to be in charge of the customer support experience with Microsoft. We also need someone to:
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams (e.g., swarming).
• Identify cases that require escalation (either technically or strategically).
• Create and maintain incident management requests for the product or engineering group.
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve the customer/engineer experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
• Drive technical collaboration and engagement outside of CSS (Product Engineering Teams, Services, Support, and Regions).
Required Skills:
• Troubleshooting skills in web applications, networks, and DNS
• Familiarity with packet sniffers: Fiddler or Network Monitor/Message Analyzer
• Experience with reading and writing code in any programming language (C++, C#, Java, etc.)
• Cloud application development or support experiences with PaaS services (Redis Cache, Service Fabric, Service Bus, Event Hub, Cognitive Search, Blob Storage, Azure Resource Manager, API Management)
• Excellent problem-solving and troubleshooting skills; an ability to use various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions
If this is for you, apply now by sending your CV to [email protected]
