مطلوب موظف تنفيذي مركز الاتصال في ارامكس في عمان ,الاردن

About the job

Job description:

Key Responsibilities:

• • Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns.
  • Gaining a deep understanding of the company’s products or services to effectively assist customers and provide accurate information.
  • Communicating clearly and professionally with customers, colleagues, and supervisors, and actively listening to customers’ needs.
  • Identifying and resolving customer problems and complaints while following company policies and procedures.
  • Accurately recording customer information, interactions, and transactions in the company’s database or CRM system.
  • Efficiently managing call time and ensuring prompt response to customer inquiries.
  • Continuous Learning: by keeping up to date with product or service knowledge and participating in ongoing training programs.
  • Meeting performance metrics and targets, such as call handling times, quality scores, as specified by the employer.
  • Providing regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.

 

إقرأ أيضا:اعلان توفر شواغر بالفئة الثالثة صادر عن مؤسسة التدريب المهني

Qualifications:

• • • Bachelor’s degree in any related field.
    • Strong verbal and written communication skills
    • A customer-focused attitude, patience, empathy, and the ability to manage challenging customer interactions.
    • Problem-Solving Abilities.
    • Adaptability to change.
    • Shift Flexibility (including evenings, weekends, and holidays)
    • Ability to work under pressure.
    • A medium to high typing speed is required.

Profile description:

إقرأ أيضا:وظائف تعليمية في إحدى المؤسسات التعليمية الرائدة في المملكة العربية السعودية

Aramex International L. L. C.