مطلوب موظفين خدمة العملاء للعمليات عبر الإنترنت لدى Amideast/Tunisia في تونس
Customer Service Representative for Online Operations
POSITION DESCRIPTION
The Customer Service Representative (CSR) for Online Operations is responsible for the management of all online interactions with customers wishing to enroll in English Language classes, take an exam, or obtain information about various scholarship and exchange programs. This includes – but is not limited to – managing online registrations and payment, registering students in ProClass and LMS platforms, archiving data from the Learning Management System, and liaising with Finance, Communications, and other departments to ensure all information and policies are clear and up to date. The CSR will also be responsible for supporting the Communications Officer in responding to queries posted to social media platforms. The job holder can be based at Amideast’s Tunis or Sousse office.
RESPONSIBILITIES
- Regularly follows up on online registrations and payments to ensure a good user experience for Amideast clients in Tunisia and Libya
- Registers students on ProClass and LMS systems, ensuring that all data is complete and accurate
- Ensures students registering and taking placement tests online fully understand the process and any communications with them are clear and comprehensive
- Liaises regularly with the CSR Manager to ensure all platforms are functioning properly.
- Undergoes new training as necessary as online systems evolve
- Works closely with Finance to ensure that online payments are credited to the correct accounts.
- At the close of each session, archives all attendance and grade data from the LMS and deletes classes from the system.
- Records and conveys client feedback to the relevant department to ensure services are responsive and improving
- Responds to social media queries regularly (at least twice a day) to ensure that all questions have been addressed accurately, thoroughly, and within 24 hours.
QUALIFICATIONS AND SKILLS
إقرأ أيضا:دعوة للتسجيل والالتحاق ببرنامج التدريب المهني صادر عن مؤسسة التدريب المهنيRequired
- License in business, administrative systems, marketing, or related field
- 2-3 years of administrative or customer service experience in a service-oriented business
- Experience and confidence using online applications (Google Forms, Office365, etc.) and social media platforms (Instagram, Facebook, etc.)
- Advanced proficiency in the use of the Microsoft Office suite (Word, Excel, PowerPoint, etc.), with particular emphasis on the ability to efficiently and accurately create and maintain databases in Excel
- Ability to resolve client questions and issues effectively, diplomatically, and in a timely manner
- Advanced English language proficiency, with particular focus on professional written communications
- Excellent time management skills and ability to work independently
- Demonstrated history of being responsible and reliable
