مطلوب مهندس دعم فني لدى CrossRealms Middle East في عمان ، الأردن
Technical Support Engineer
About the job
We are hiring in Jordan!
Technical Support Engineer
Employment: Full-time (Hybrid)
Location: Amman, Jordan
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Customer Support Engineer, you will be responsible for providing technical assistance and resolving customer issues related to our services:
Duties and responsibilities:
· Provide technical support to customers via phone, email, and chat.
· Ensuring a high level of customer satisfaction by providing timely and accurate technical support and always maintaining a professional demeanor.
· Troubleshoot and identify the root causes of the customers’ technical issues.
· Develop technical documentation and training materials for customers and internal teams.
· Maintain customer systems by performing maintenance tasks such as updates, backups, installations, and configuring Windows networks, file servers, network cabling, and related equipment.
إقرأ أيضا:وظائف عمل لدى شركة كبرى· Collaborating with our cross-functional teams to resolve customer issues.
· Support the use of remote access tools and services for end users (VPN, Citrix, and other mobile devices.
· Basic support and troubleshooting of various VOIP phone systems, with a focus on 3CX software-based PBX.
· Monitor and maintain system performance and security.
· Diagnose the security gaps in any environment and fill them with a suitable, well-designed security protection method.
· Provide technical recommendations for security and network designs that meet the needs of various vendors, along with project implementation for the planned security and network designs.
· Willing to take additional certificates, covering various network security topics, Firewalls, Data Centers, Microsoft, and networking.
· Follow established procedures to escalate complex issues to higher-level technical support staff or engineering teams.
· After-hours on rotational shifts.
· Participate in an extensive technical training program.
Qualifications:
· Bachelor’s degree in computer engineering, Networking Engineering, computer science, or equivalent.
· Minimum of 2 years directly related work experience in network, security administration, or technical support role
إقرأ أيضا:وظائف مدرسة هاملتون الدولية في الدوحة قطر | فرص عمل في قطر· Excellent written and verbal communication skills in English are a must.
· Excellent problem-solving and troubleshooting skills.
· Strong communication and customer service skills.
· Experience with ticketing systems and customer support tools
· Experience in providing top-notch customer service.
· Ability to multitask and manage priorities in a fast-paced environment.
· Basic Networking experience, for example configuring IP addresses, subnets, and gateways.
· Ability to communicate technical information to non-technical personnel.
· Knowledge of computer and network security systems, applications, procedures, and techniques.
· Knowledge of virtualization technologies (VMWare, Hyper-V)
· Knowledge of Windows operating systems, 2008/2012/2016/2019
· Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
· Knowledge of MAC OS/IOS (not required but helpful)
· Knowledge of SharePoint online (not required but helpful)
For interested applicants, please send your resume to [email protected]
Application deadline is May 11, 2023 – Only qualified candidates will be contacted for next steps.
