مطلوب ممثل خدمة العملاء لدى شركة NCR في كاراتشي ، السند ، باكستان
Customer Care Representative
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Position Key Areas & Responsibilities:
- Works directly with customers to resolves recurring or standard problems
- Generates daily and weekly incident reporting
- Reviews incident history to determine recurring faults
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Coordinate project start up activities
- Updates work orders and provides status information
- Assigns and distributes workload of CE’s to meet SLA’s across broader areas.
- May responds to escalated calls
- Participates in product set or customer base training
- May implements remote fixes relying on guided search for diagnosis across multiple products
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Handles planning and installation schedule assignments across large geographic territory
- Applies troubleshooting checklists
- Uses desktop tools to maintain ongoing customer information and generate regular reports
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Qualifications:
إقرأ أيضا:مطلوب مساعد مدير معرض في شركة هدايانا لصناعة وتجارة الألبسة في عمان- High-school diploma
- May require technical certification
- 1-3 years of related experience
Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
إقرأ أيضا:تعلن مطاعم الساخن عن حاجتها لموظفين وموظفات بوظائف كثيرة ومتنوعةتابع نشمي للوظائف على
