مطلوب مستشار الخدمة
Job Announcement An Automotive:
Service Advisor
Duties:
- Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
Qualifications:
إقرأ أيضا:وظائف عمل لدى BIC في تونس- BA degree in Automotive mechanical engineering or related Field.
- 3 – 5 years’ experience in automotive field.
- Knowledge, skills, and abilities.
- Good command of English language.
- Well organized, dedicated, hardworking and a teamwork.
- Excellent computer skills.
- Ability to keep records with attention to detail.
- Presentable and Mature.
- Written and verbal communication skills.
- Multitasking and prioritizing.
- Familiarity with Microsoft Office
- Problem-solving.
- Ability to work under pressure.
- Attention to detail.
- Professional phone handling and etiquette.
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