مطلوب مدير مكتب الاستقبال في فنادق ومنتجعات IHG في ظفار صلالة عمان
Front Desk Manager – Crowne Plaza Resort Salalah
About the job
What is the job?
As the Front Desk Manager, you will play a lead role in looking after our resort, the team, and our guests. You will be involved in all areas of the hotel, bringing departments and teams together to run a smooth operation. Always providing excellent service by going above and beyond to exceed expectations. As the go-to person in case of an emergency, strong knowledge of crisis management and emergency procedures for the hotel is essential.
Your day to day :
FINANCIAL RETURNS
Participate in the preparation of the annual departmental operating budget and financial plans.
Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives, and inventory management.
Oversee night audit function and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
PEOPLE
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team
members.
Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
Educate and train team members in compliance with federal, state, and local laws and safety regulations. Ensure staff is properly
trained and has the tools and equipment to carry out job duties.
Ensure staff is properly trained on systems, security, cash handling procedures, service, and quality standards.
Guest Experience
Ensure Front Office staff provides guests with prompt service, professional attention, and personal recognition.
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest
complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
Conduct routine inspections of the Front Office and public areas and take immediate actions to correct any deficiencies.
RESPONSIBLE BUSINESS
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a
secure manner.
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations, develop
إقرأ أيضا:وظائف شركة طلبات في اربيل ,العراقand maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned. May also serve as Manager on Duty.
ACCOUNTABILITY
This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to a Director of Rooms at a large luxury or resort hotel. Typically supervises Front Desk Agents, Porter/Shuttle Services, Reservations, PBX, etc. May oversee subordinate supervisors.
What we need from you?
Bachelor’s degree/Higher Education Qualification equivalent in Hotel Management/Business Administration.
Three (3) years of Front Office/Guest Service including management experience.
Must be proficient in written and spoken English and with good communication skills. Other languages preferred.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
إقرأ أيضا:مطلوب محاسبة للعمل في شركة لتصنيع المواد الغذائية في منطقة الموقر الصناعية .Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.
