مطلوب رئيس قسم عمليات العملاء في شركة الكسيح لإنتاج المواد الغذائية في عمان ,الاردن
Kasih Food Production Co is Hiring!!
Customer Operations Section Head
Location: Amman-Jordan
Email: [email protected]
Summary:
Manage and ensure that all customer needs are met in line with the company’s goals and objectives and supervise the design development process by setting priorities and monitoring the speed and accuracy of performance in coordination with the cross functional teams and third party entities.
Responsibilities:
1. Liaison with the commercial team to prioritize the main functions of customer operations section to stick to the delivery time of sale order.
2. Communicate with the assigned managers and departments to ensure that all customer needs are met.
3. Liaison with the contract service company as well as the customers to expedite the product labels and designs as per the granted regulations, and customer requirements and accordance to the scheduled time frames.
4. Working closely with the total quality department to get the approved and updated technical product data via the technical specification sheets.
5. Manage and coordinate the process design development across the cross functional teams and closely monitoring the speed and accuracy of performance changes.
6. Analyzing support workflows and making suggestions to improve efficiency and effectiveness across customer operations including design development, order process, and logistics.
7. Management of customer requirement matrix and keeping the data up to date including batch coding and pallet configuration.
8. Management of packaging and shipping configuration to be available and
updated to be shared with internal parties and customers.
9. Management of historical and shared data with the customer to be available for reference and evaluation
10. Management of an updated list of customer contacts for emergency and
recall cases.
11. Perform any other related tasks and responsibilities as assigned by the line manager.
Job Requirements:
BSc. in Pharmacy or food or any related field.
(8-10) years of experience in a related field, including (4) years of experience.
in a senior position.
