مطلوب رئيس تجربة خدمة العملاء لدى Henkel في عمرانية، اسطنبول، تركيا
Head of Customer Service Experience
At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
Your Role
Define and Deliver Industry benchmark customer experience for Target customers
Primary Supply Chain contact point for country SBU, Local AO manufacturing, regional and global SC teams and country Corporate Functions
Accountability of Country Cluster Supply Chain Team members as the senior most person in country cluster
Accountable for Country/ Cluster SC metrics ensuring balance between service, cash and cost metrics
Increased Service Value for Target Customers and reduce cost of serving Transactional Customer while staying ahead of competitors
To understand Customer Journey Plan in collaboration with sales team and ensure Service Plan remains valuable throughout the customer journey
Ensure minimal need of manual intervention for Transactional Customers
Ensure integration of Henkel’s Supply Chain Interfaces, dashboards and KPI tracking tools with that of Target Customers
Bring together and support local SC regional teams when needed as a senior SC leader in Country/ Cluster
Support Talent Development and Hiring in Country Supply Chain teams
Ensure a cohesive Supply Chain Operation within country/ cluster guiding and mentoring country Supply Chain team
YOUR SKILLS
Bachelor’s degree preferably in Engineering
Minimum of 15 years of experience in Supply Chain and Planning
Team management
Must have fluently English in verbal and communication
Strong analytical problem-solving skills,
Experience with management and creation of work teams
Experience in shaping SC / Customer Experience
Customer requirement understanding and translation to business requirements
Experience with SAP and Business Intelligence
Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
