مطلوب أخصائي عمليات المبيعات لدى الخطوط الجوية القطرية في الكويت

About The Role

We are recruiting for a Sales Operations Specialist based in Kuwait. As a key member of the Regional Management team, manage the Sales Operations function for the assigned region including the Group Sales function and a team of Sales Operations Co-ordinators based remotely throughout the region, ensuring effective Backoffice support to the sales teams, service to the trade partners and the achievement of Group sales revenue targets. Despite the regional/language/commercial differences ensure the team are working to a set of consistent and efficient processes that enable to deliver five star service for internal/external customers, thereby improving the efficiency of QR revenue generating teams and exceeding revenue targets. Oversees the onging collaborative relationships between the Sales Operations function with all teams in the region and providing proactive solutions to any issues that arise.

إقرأ أيضا:مطلوب وكيل خدمات المطار لدى شركة الخطوط الجوية القطرية في الدمام

Key Accountabilities

• Develop Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales/sales operations principles.
• Responsible for driving and implementing the sales operations strategy for the assigned region, in collaboration with regional management team. Responsible for the delivery of region’s Group Sales revenue target.
• Manage the Sales Operations Function with responsibility for (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration for the assigned region.
• Develops and manages sales operations performance reports while ensuring timely communication to the stakeholders.
• Ensures that policies and processes facilitate the overall department’s productivity and are aligned with other Qatar Airways policies.
• Recommends and leads continuous improvement initiatives in sales processes with a focus on customer value through customer feedback both external and internal.
• Provide the direction and external insight to ensure the continuous development of the performance metrics to drive data driven decision-making that will be used consistently within the assigned region.
• Responsible for proactively solving issues raised by the team, without guidance from managers.
• Establish the teams objectives and priorities to align with and support business objectives.
• Regularly evaluate the teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
• Train and develop other employees, to ensure succession planning is in place.

Be part of an extraordinary story

إقرأ أيضا:تعلن مجموعة المعاصرون عن حاجتها لتعيين مندوبي مبيعات

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

To be successful in this role you will need.

• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Flexible and ability to work independently without guidance
• Strong problem-solving capability, efficiency oriented mindset and continuous improvement mindset.
• Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.
• Fluent in English, secondary European language desirable.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes).

About Qatar Airways Group

إقرأ أيضا:ترغب جمعية النداء الصحي بالتعاقد مع عدد من الاطباء

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.