مطلوب أخصائي علاقات العملاء لدى Autopia في بيروت ,لبنان
Customer Relations Specialist
About the job
Who We Are
Autopia is the leading classic car platform in the MENA region.
At Autopia, we cherish diversity, equity, and inclusiveness. Our priority is that you feel respected and appreciated.
As leaders of the classic car market in the region, we aim to cultivate an environment reflective of our greatest asset; our people.
Job Description:
As a Customer Relations Specialist, you will be responsible for managing the company’s hotline, providing excellent customer service, handling sales coordination, and executing the company’s protocol. Your primary objective is to build a positive relationship with customers by addressing their concerns, answering their queries, and ensuring that their needs are met promptly and efficiently. This position is fully remote & working hours are Monday through Friday 10:00 am to 7:00 pm.
Responsibilities:
- Manage the company’s hotline, respond to customer inquiries, and provide exceptional customer service through various channels, including phone, email, and chat.
- Provide accurate information to customers regarding the company’s products, services, policies, and procedures.
- Close deals with clients by pitching our services and solving clients’ problems.
- Handle sales coordination by following up on leads, generating quotes, processing orders, and updating customer records in the company’s database.
- Coordinating with buyers, sellers & renters and making sure operations are running smoothly.
- Execute the company’s protocol by following established procedures for customer engagement, agreements, and terms and conditions.
- Identify opportunities to enhance customer satisfaction and loyalty, and provide feedback to the management team on areas for improvement.
- Maintain a high level of professionalism, empathy, and responsiveness when communicating with customers.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that customer needs are met.
- Monitor customer feedback and trends, and provide regular reports to the management team on customer satisfaction metrics and insights.
Requirements:
إقرأ أيضا:وظيفة منسق مالي في مؤسسة الحسين للسرطان (KHCF) في الاردن- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-2 years of proven experience in customer service, sales coordination, or related fields.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and in a team environment.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to handle high-pressure situations with professionalism and composure.
- Knowledge of the company’s products, services, and policies is a plus.
- If you are passionate about customer service and have a proven track record of providing exceptional support to customers, we encourage you to apply for this exciting opportunity.
Salary is divided into three parts: base salary, commission & bonus
Benefits:
- Fast growth & exponential learning curve
- Young, dynamic & collaborative team
- Progressive company culture
تابع نشمي للوظائف على
إقرأ أيضا:وظائف للجنسين لدى شركة طيران الرياض
