مطلوب أخصائي دعم العملاء لدى The Shoprite Group of Companies في براكينفيل ، كيب الغربية ، جنوب أفريقيا
Customer Support Specialist
About the job
The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts
customers regarding for both technical and general account payments. This role efficiently manages all
customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with
Computicket and Shoprite Customer Care Agents to support the MMA clients. Furthermore, this role
manages vendor escalated incidents, communicating incident progress whilst advocating for the client
throughout the process. The MMA Customer Support Specialist applies well-developed query
support knowledge and customer query insight to support new MMA project/product developments.
This role requires flexibility to work weekends and/or evenings
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