فرص عمل لدى Nobel, Ltd في نيروبي ، كينيا
Junior NOC Operator
About the job
As a Junior NOC Operator, your contribution will be critical to the team for opening trouble tickets for the issues escalated, following up with our partners via email, and performing testing of providers’ routes based on current requests.
Your work has a direct impact on the uptime, performance, and reliability of the network, which is crucial for Nobel’s overall business operations.
Your Journey With Nobel
0 to 3 months: The first part of your adventure in Nobel will start with extensive Training. The entire Team will support you along the way and confirmation will come dressed in passed procedures tests, outstanding feedback sessions, and impeccable KPIs.
3 to 6 months: The moment for adding layers has come – you have the know-how, and you have the correct representation of your abilities, so it’s time to turn deficiencies into opportunities.
6 to 12 months: Seniority is around the corner! What a journey it has been, right? You’ve reached a very important milestone, one that’s about growth, overachievement, maturity, and responsibility.
After 12 to 18 months: Your journey as a senior will often resemble your path as a junior when it comes to settling the new information and constantly improving and fine-tuning your skills. The seniority, however, requires a rock-solid foundation, maturity, and perspective.
Every team member has a personal learning process and follows an individual timeline.
Must Haves
What are we looking for:
Very Good English skills
Commitment to work in shifts
Demonstrate attention to details
Follow leadership and meet set deadlines
Collaborate with colleagues to meet team objectives
Ability to follow up on tasks until reaching a resolution while keeping affected parties in synch
Nice To Have
Ability to work under pressure
Demonstrate flexibility and accept constructive feedback in order to improve performance
What Will You Do
Open TTs with issuing providers
Perform follow-up with provider counterpart on existing TTs
Perform manual testing of providers’ routes to validate issue resolution
Perform manual testing of providers’ routes to validate product quality
Monitor standard alerts for carrier capacity and escalate potential issues
Monitor standard alerts for short-duration calls and escalate potential issues
Work schedule: 5 work days Monday to Sunday, 8:00 to 17:00 (EST)
What We Offer
Permanent long-term collaboration contract
Full-time position (40h a week)
Rewarding compensation package consisting of salary and a performance bonus
Remuneration in USD
Flexibility of working from home from any corner of the world
Vacation days (paid time off and national days)
Great collaborative culture with an international team of over 25 different nationalities
Training, team building, fun at work activities
Opportunities for growth and development
Yearly performance reviews
Wellbeing program with workshops and webinars led by experts
For the full list of benefits please check here
Who We Are And What We Do
Nobel is an international technology company for 20+ years. Our products and services include online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards, superior carrier services worldwide, innovative call center solutions, food delivery, and more.
As an Employer, Nobel was awarded year after year in TOP 5 Employers in IT&C industry.
Nobel Routing is offering a powerful routing platform that allows the user to select, create and modify specific routing schemes on all destinations according to his own necessities. It is an in-house built software system with specific features that facilitate A-Z connectivity for carriers, but it is also used as an individualized tool that caters toward companies that want to offer tailored high-quality to specific regions.
Nobel is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
We embrace and encourage our team member’s differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. For more information about our Diversity, Equity, and Inclusion take a look here.
إقرأ أيضا:وظائف إدارية لدى شركة تطوير للخدمات التعليمية في الرياضIf this opportunity sounds like the right fit for you, click apply with your resume!
