فرصة وظيفية مهندس دعم المنتج لدى KOKO Networks في نيروبي ، كينيا
Product Support Engineer
About the job
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,200+ employees across East Africa & India. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Club, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As we expand within and outside Kenya, we are looking for experienced Product Support Engineers to help investigate, triage, and resolve problems, allowing KOKO to deliver stellar performance to its customers. You will work closely with users of KOKO technology as well as technical teams to ensure problems are resolved within agreed SLAs. In this position, you’ll have the opportunity to add value across KOKO’s entire product suite.
إقرأ أيضا:#وظائف بدوام جزئي لدى شركة ناقل اكسبرس في السعوديةWhat You Will Do
Take ownership of complex technical issues
Research diagnose, troubleshoot, and triage problems and identify solutions to resolve them
Collaborate with distributed teams of developers, quality engineers, and product managers
Understand the product/technical roadmap and manage the impact of changes
Work closely with Quality Engineering and SRE teams to facilitate releases and continuous deployment
Help define and manage procedures for proper escalation of issues to the appropriate internal teams
Track reported issues and provide regular reports to stakeholders according to agreed SLAs
Make use of and build a product support knowledgebase
KOKO’s current technology stack includes (but is not limited to) AWS, Docker, Terraform, Jenkins, CircleCI, Ansible, Python, Flask, Vue.js, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Git
What You Will Bring to KOKO
Two or more years of experience working as a product support engineer
Ability to write Python and shell scripting as well as SQL/PostgreSQL
Good understanding of AWS and Cloudwatch in particular
Knowledge of monitoring and alerting best practices
Deployment and Monitoring experience with cloud services such as AWS
Working knowledge of Linux operating systems, networking, and databases
Experience with event-driven systems and message queues
Strong analytical and root cause analysis skills
Fast learner, able to adapt to situations and work in fast-paced environments with a never give up attitude
Strong communicator, both written and verbal, who is calm and decisive under pressure
Sound understanding and adherence to SDLC processes and practices
Prior experience working with Agile/Scrum in a team environment
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
