فرصة عمل في CsMena في عمان ,الاردن
Our growing company CsMena is looking to hire experienced candidates for the position of Customer_Service_Team_Leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below:
* Communicate effectively with team members, ensuring the delivery of business information.
* Take responsibility for the development of all team members, ensuring that their skills and knowledge are kept up-to-date and relevant.
* Ensure that all team members comply with shift allocations and scheduled activities, enabling the achievement of contact center targets.
* Conduct monthly 1-2-1 meetings with all team members, ensuring that constructive feedback is delivered on current performance levels.
* Monitor customer contact, ensuring that team members receive feedback and areas for improvement are highlighted.
* Motivate team members to achieve targets, contributing to organizational incentive and motivational activities.
* Support team members in the improvement of their skills and abilities
* Conduct regular team briefing sessions within agreed timescales, ensuring that all relevant information is cascaded to team members.
* Conduct side-by-side coaching in order to ensure that key business targets are being achieved by all team members.
* Develop and execute plan to ensure continuity of customer service process delivery in the event of unplanned absence of team members (including self)
Qualifications for customer service team leader:
* 5+ years’ experience as a Customer Service Representative or exceptional performance
* A friendly and personable person who will strive to be part of the company.
* Possesses awareness of potential business implications and makes decisions/recommendations appropriately.
* Demonstrated ability to coach colleagues • Ability to work independently • * Develop and command respect for professional excellence • Foster Effective Teamwork and Collaboration • Understanding Customers – understand customers’ current needs.
* Minimum 5 Years Experience Customer Service.
* Minimum 2 Years proven experience as a Team
