وظائف في إفريقيا

وظيفة موظف خدمات العملاء في Excellerate JHI بساندتون، جوتنج، جنوب أفريقيا

وظيفة موظف خدمات العملاء في Excellerate JHI بساندتون، جوتنج، جنوب أفريقيا

 

 

Customer Services Officer

About the job

Please take note that this role is a Fixed Term Contract

Purpose of the Job

Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard procedures.

Role Objectives / Responsibilities

To manage the information desk during trading hours ensuring:

  • The information desk is presentable at all times
  • A professional and personal image is upheld at all times.
  • Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.

To Administer The Wheelchairs Ensuring

 

  • The register is updated with accurate customer details when the wheelchair is signed out and returned
  • Wheelchairs are always neat and tidy
  • Files are neat and up to date
  • Follow-up on outstanding wheelchairs

To sell gift cards according to company procedures and audit requirements ensuring:

  • Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manger / Finance and Admin Manger
  • Daily Taking Sheets are completed correctly
  • Sales to be reconciled & balanced on a daily basis
  • Gift cards are recorded and sold in sequence
  • All Fica Requirements are met

Required Qualification

Matric Certificate

Experience

At least 2 years minimum cash sales / administration / reconciliation /customer service experience

Competencies

Essential

Adhering to Principles and Values

Delivering Results and Meeting Customer Expectations

Leading and Supervising

Working with People

Following Instructions and Procedures

Learning and Researching

Desirable

Adapting and Responding to Change

Coping with Pressure and Setbacks

Deciding and Initiating Action

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

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السابق
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التالي
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